Contact Center Representative I

City of Garland • Salt Lake City, UT

1d • $17 - $21

About The Position

The Contact Center Representative I interacts with utility customers or their agents by telephone, in person, email, or eAssist to resolve questions and concerns about electric, water, sewer, and sanitation services. The role handles utility billing inquiries, service requests, payment-related assistance, and information about utility programs and services.

Requirements

• High school diploma or GED.
• Two years of related customer service or call center experience, or an equivalent combination of education and experience sufficient to successfully perform the job.

Responsibilities

• Resolve utility billing inquiries for electric, water, sewer, and sanitation services.
• Process service connections, disconnections, and transfers.
• Assist customers with late payments and service restorations due to non-payment.
• Issue bill adjustment memos, Letters of Credit, and Letters of Residency as needed.
• Provide information about various utility programs and services.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED