Contact Center Agent I
Community West Credit Union•Kentwood, MI
•Hybrid
About The Position
Community West Credit Union is hiring a Contact Center Agent I to support members with a variety of service requests. The agent answers basic questions about accounts, payments, products, and services, helping ensure a positive member experience. Banking experience is not required; training is provided. The role follows a Monday through Friday schedule from 8:30 a.m. to 5:00 p.m. EST. The employee regularly works in a hybrid setting, with opportunities for a hybrid schedule after training.
Requirements
- High school diploma or GED.
- Communicate clearly, respectfully, and professionally.
- Comfort using a computer, Word, and Excel.
- Strong attention to detail.
- Organizational skills.
- Ability to multitask.
- A member-first mindset.
Responsibilities
- Respond to member inquiries promptly and professionally, following established policies and security procedures.
- Provide accurate information about accounts, payments, products, and services, and identify opportunities to recommend Community West Credit Union offerings.
- Research account issues and resolve documentation errors, escalating more complex matters when needed.
- Assist members with completing forms, wires, account updates, and applications.
Benefits
- 401(k) eligibility after 90 days.
- Generous paid time off starting in the first year.
- Casual, comfortable dress code.
- Healthy work/life balance.
- Investment in growth opportunities.
- Opportunities for a hybrid work schedule after training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
