Contact Center Agent I

Presbyterian Medical Services•Albuquerque, NM

About The Position

The Contact Center Agent serves as the first point of contact for patients over the phone, providing customer service and support. The role includes greeting patients, scheduling appointments according to established protocols, sending messages to medical staff about medication refill inquiries, and ensuring timely and accurate escalation to the appropriate department when needed. The successful candidate has strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. The position calls for a proactive approach to problem-solving, a commitment to high-quality service, and flexibility to perform other administrative support duties as assigned. A remote schedule may be possible after 90 days of training and probation.

Requirements

High school diploma or GED.
At least six months of experience in receptionist, front desk, call center, or contact center work.
Computer experience.
Strong communication skills, attention to detail, and ability to multitask in a fast-paced environment.
Proactive problem-solving approach and commitment to delivering high-quality service.

Nice To Haves

Ability to work with Windows-based programs.
Bilingual Spanish/English or Navajo/English.

Responsibilities

Greet patients and provide customer service and support over the phone.
Schedule appointments according to established protocols.
Send messages to medical staff regarding medication refill inquiries.
Escalate inquiries to the appropriate department in a timely and accurate manner.
Perform other administrative support duties as assigned.