Contact Center Agent I

Presbyterian Medical Services • Albuquerque, NM

4d

About The Position

The Contact Center Agent serves as the first point of contact for patients over the phone and helps provide a positive patient experience through customer service and support. The role includes greeting patients, scheduling appointments according to established protocols, sending messages to medical staff about medication refill inquiries, and escalating issues to the appropriate department accurately and promptly. The successful candidate communicates effectively, pays close attention to detail, multitasks in a fast-paced environment, and takes a proactive approach to problem-solving. Other administrative support duties may be assigned. A remote schedule may be possible after 90 days of training and probation.

Requirements

• High school diploma or GED.
• At least six months of experience as a receptionist, front desk worker, call center agent, or contact center agent.
• Computer experience.
• Strong communication skills, attention to detail, ability to multitask in a fast-paced environment, and a proactive approach to problem-solving.

Nice To Haves

• Experience working with Windows-based programs.
• Bilingual Spanish/English or Navajo/English.

Responsibilities

• Greet patients and provide customer service and support over the phone.
• Schedule appointments according to established protocols.
• Send messages to medical staff regarding medication refill inquiries.
• Escalate issues to the appropriate department accurately and promptly.
• Perform other administrative support duties as assigned.

Benefits

• Competitive salaries
• Nine paid holidays and generous PTO
• Medical, dental, and vision insurance
• Free life and LTD coverage
• Free discretionary pension plan contribution
• Employee recognition and engagement activities
• Robust training program
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED