Contact Center Agent I

Alabama One Credit Union • Tuscaloosa, AL

2h

About The Position

The Contact Center Agent offers guidance and support to members across various domains through a virtual interface. The role facilitates transactions, addresses account-related queries, and resolves issues to ensure a seamless member experience for people contacting the organization by phone, text message, secure message, email, or online chat.

Requirements

• High school diploma or GED.
• Prior experience in customer service or a call center.
• Strong passion for delivering exceptional and professional customer service.
• Effective verbal and written communication skills.
• High level of technical proficiency, including the ability to operate various computer applications and multitask while assisting members.

Nice To Haves

• Experience working in a call center and/or a financial institution.

Responsibilities

• Use phone, text, email, online chat, and secure messaging systems to assist members with a wide variety of banking needs, including digital banking, telephone banking, debit and credit card maintenance, and core system daily banking.
• Use the resources, tools, products, and services provided by Alabama ONE to offer guidance and information to members.
• Engage proactively in continuous feedback, training, and development related to AOCU policies, procedures, and processes.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED