Contact Center Advocate II - Radiology Scheduling

Henry Ford Health • Bingham Farms, MI

18h

About The Position

The Contact Center Advocate II works under minimal supervision in a busy call center and performs all duties of a Contact Center Advocate I on a broader scale. The role supports all Henry Ford Health services, across multiple locations and practice groups, and handles multi-channel contacts with physicians, administrators, patients, and other stakeholders. The Advocate serves as a welcoming first point of contact, building customer loyalty and anticipating needs while delivering efficient and effective customer relationship management. The position is in Radiology Scheduling and is scheduled for 40 hours per week during the day.

Requirements

• High school diploma or GED equivalent.
• Two years of customer service experience.
• Six months of experience as a Contact Center Advocate I or one year in an outpatient clinic setting using HFHS applications.
• Proficiency with EPIC.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to communicate effectively, verbally and in writing.
• Strong listening skills.
• Ability to make sound decisions.

Nice To Haves

• Associate degree in business or a related field preferred.
• Previous Henry Ford Health clinical or customer service experience is helpful.

Responsibilities

• Perform all duties of a Contact Center Advocate I on a broader scale.
• Handle multi-channel contacts across Henry Ford Health services and locations.
• Interact with physicians, administrators, patients, and other stakeholders.
• Serve as a welcoming first point of contact, instilling loyalty and anticipating customer needs.
• Provide efficient and effective customer relationship management.
• Maintain established Quality Assurance and Workforce Adherence goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED