Contact Center Advocate II- Radiology Scheduling
About The Position
As a Contact Center Advocate II supporting Radiology at Henry Ford Health, you will assist patients with scheduling and coordinating diagnostic imaging appointments. You will review orders, select appropriate exams and locations, follow established scheduling guidelines, and provide accurate appointment information and preparation instructions. The role supports a variety of imaging services and requires learning detailed workflows, identifying situations that need additional review, and escalating questions when appropriate. You will work with patients, physician offices, imaging departments, and internal clinical teams in a fast-paced environment. The position involves using Epic and other applications, navigating multiple workflows and systems, and providing a welcoming, customer-focused patient experience while supporting patient safety and reducing scheduling errors.
Nice To Haves
- Associate's degree in business or a related field.
- Previous HFHS clinical or customer service experience.
Responsibilities
- Schedule and coordinate Radiology appointments accurately according to established guidelines and workflows.
- Review patient orders and information to ensure appropriate scheduling.
- Provide patients with appointment details and preparation instructions.
- Use Epic and other applications to support Radiology scheduling and outpatient operations.
- Communicate with patients, physician offices, imaging departments, and internal teams to address scheduling needs and questions.
- Recognize exams or situations requiring additional review and route them appropriately.
- Follow established processes that support patient safety and reduce scheduling errors.
- Provide a welcoming, customer-focused experience while anticipating patient needs.
- Meet department expectations for quality, productivity, customer service, and workforce adherence.
- Adapt to workflow changes, new scheduling requirements, and expanding Radiology services.
Benefits
- Career growth through collaborative, mission-driven work and continuous learning opportunities.
- A supportive environment for professional development.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
