Consumer – Test Development Manager

Bank of America•Charlotte, NC

3d•Onsite

About The Position

Bank of America’s Enterprise Independent Testing (EIT), within Global Risk Management, develops and executes tests supporting risk and capital measurement, management, and reporting. EIT works with Lines of Business and enterprise functions to address internal and regulatory requirements and uses digital transformation, automation, artificial intelligence, and natural language processing to improve testing. Its portfolio includes more than 6,000 tests and testing professionals across multiple regions. The Consumer Test Development Manager leads the development, maintenance, quality assessment, and sample execution of a portfolio of tests. The role ensures tests comprehensively address applicable laws, rules, regulations, policies, and procedures, and that they are designed, implemented, and assessed for accuracy and usefulness. The manager collaborates with stakeholders to translate testing objectives into technical solutions, oversees test delivery and quality, and manages the development pipeline and resources. The position may also manage associates. The role is based at the Jersey City, New Jersey location. Bank of America describes its culture as in-office, with role-specific flexibility based on responsibilities and business needs. This is a first-shift position with a 40-hour work week. The annual salary range is $95,000–$153,000, with offers determined by experience, education, and skills. The role is eligible for an annual discretionary incentive plan and benefits.

Requirements

Bachelor’s degree or above in a relevant field, including finance, economics, mathematics, computer science, statistics, engineering, operations research, data science, accounting, or business administration; equivalent work experience is also accepted.
At least 7 years of relevant experience in risk management, compliance, controls, audit, independent testing, or a related financial services discipline.
Strong communication skills, including the ability to explain the rationale and details of methodologies to senior stakeholders, auditors, and regulators.
Strong analytical and problem-solving skills.
Experience implementing process improvements and automation.

Nice To Haves

Strategic thinking and initiative, including synthesizing complex information, connecting interdependencies, anticipating downstream impacts, and translating insights into action.
Experience in Compliance and Operational Risk, understanding underlying risks, and designing effective testing of business processes and controls against established risk tolerance levels.
Experience in Consumer, Products, Business Banking, Commercial Banking, Marketing, or Global Payment Solutions in a first-line, second-line, or audit capacity.
Strong PowerPoint and Excel skills, including developing polished presentations and translating data and complex information into executive-ready materials.
Working knowledge of coding concepts and languages such as SQL and Python for testing and data analysis.
Ability to understand organizational processes, evaluate efficiency, and identify opportunities for improvement and growth.
Ability to design and document tests measuring the effectiveness of processes and controls and adherence to applicable requirements.
Ability to produce testing results, reporting, and data-driven insights for a test inventory.
Understanding of the end-to-end test development life cycle, from test request through development, execution, and results dissemination.
Ability to assess risk and control relationships, evaluate control design, and develop testing approaches to determine whether controls and processes operate as intended.
Strong understanding of Consumer Banking products, services, processes, risks, controls, and the related regulatory environment.
Ability to approach challenges creatively and effectively, including under constraints.
Growth mindset and willingness to develop knowledge of Consumer Banking, risk management, testing methodologies, regulatory expectations, and industry practices.
Adaptability, attention to detail, collaboration, influence, monitoring, surveillance and testing, interpretation of relevant laws and regulations, issue management, reporting, strategic thinking, stakeholder management, and complex initiative leadership.

Responsibilities

Lead the development, maintenance, quality assessment, and sample execution of a portfolio of tests.
Ensure tests comprehensively cover applicable laws, rules, regulations, policies, and procedures.
Implement and drive the data acquisition strategy for the Testing Control and Sampling Environment, and/or oversee development and maintenance of quality tests.
Ensure delivery of quality tests and samples is accurately and effectively measured and monitored in accordance with EIT standards, policies, and procedures.
Develop and update routines, strategies, and operational guidelines for Independent Testing and its partners.
Collaborate with business stakeholders to understand test requirements and objectives and translate them into technical solutions.
Oversee test development and delivery, design efficient and comprehensive tests, and maintain quality standards.
Manage the development pipeline and resource allocation to meet stakeholder expectations.
Work with stakeholders and team members to maintain a comprehensive testing portfolio and assess processes for accuracy and usefulness.
Model an inclusive environment for employees and clients.
Promote operational excellence, innovation, simplicity, data-based decision-making, and continuous improvement.
Communicate enterprise decisions, purpose, and results, and connect them to team strategy and priorities.
Ensure appropriate risk discipline, controls, and culture are in place to identify, escalate, and debate issues.
Provide inspection, coaching, and feedback to improve associate performance.
Manage expenses and budgets in alignment with objectives and make sound financial decisions.
Assess talent and build organizational bench strength.
Prioritize, inspect, and delegate work to deliver business outcomes.