Consumer – Test Development Manager

Bank of America•Jersey City, NJ

4d•$95,000 - $153,000•Onsite

About The Position

The Consumer – Test Development Manager works within Bank of America’s Enterprise Independent Testing (EIT), a sub-line of business in Global Risk Management. EIT develops consistent analytical tools and tests for risk and capital measurement, management, and reporting, and serves as an enterprise utility for testing end-to-end processes on behalf of the Second Line of Defense, Frontline Units, and Control Functions. The role leads the development, maintenance, quality assessment, and sample execution of a portfolio of tests. It ensures tests comprehensively cover applicable laws, rules, regulations, policies, and procedures; are appropriately designed and implemented; and are regularly assessed for accuracy and usefulness. The manager works with stakeholders to understand requirements and objectives, translate them into technical solutions, and deliver comprehensive, high-quality tests. The role also implements or oversees data acquisition and test-quality capabilities, develops operational routines and guidelines, and manages the development pipeline and resource allocation. The position may include managing associates. Managers at this level model inclusion, promote process and data excellence, communicate enterprise decisions, manage risk, coach and develop employees, steward budgets, build talent, and deliver business outcomes through effective prioritization and delegation. Bank of America describes its work culture as committed to an in-office environment, with flexibility based on role responsibilities and business needs.

Requirements

Bachelor’s degree or above in a relevant field, including Finance, Economics, Mathematics, Computer Science, Statistics, Process or Mechanical Engineering, Operations Research, Data Science, Accounting, or Business Administration; equivalent work experience is also accepted.
At least 7 years of relevant experience in risk management, compliance, controls, audit, independent testing, or a related financial services discipline.
Strong communication skills, including the ability to explain methodologies and their rationale to senior stakeholders, auditors, and regulators.
Strong analytical and problem-solving skills.
Experience implementing process improvements and automation.
Ability to understand organizational processes, assess efficiency, and identify opportunities for improvement.
Ability to design and document tests that measure the effectiveness of processes and controls and adherence to applicable requirements.
Understanding of the end-to-end test development life cycle, including request, development, execution, and results dissemination.
Ability to assess risk and control relationships, evaluate control design, and develop testing approaches.
Strong understanding of Consumer Banking products, services, processes, risks, controls, and the related regulatory environment.
Adaptability, attention to detail, collaboration, influence, strategic thinking, stakeholder management, and complex initiative leadership.
Ability to interpret relevant laws, rules, and regulations and support monitoring, surveillance, testing, issue management, and reporting.

Nice To Haves

Experience in Compliance and Operational Risk, including understanding underlying risks and designing effective testing of processes and controls against established risk tolerance levels.
Experience in Consumer, Products, Business Banking, Commercial Banking, Marketing, or Global Payment Solutions in a first-line, second-line, or audit role.
Strong PowerPoint and Excel skills, including creating polished presentations and translating complex information and data into executive-ready materials.
Working knowledge of coding concepts and languages such as SQL and Python, applied to testing and data analysis.
Demonstrated strategic thinking and initiative, including synthesizing complex information, connecting interdependencies, anticipating downstream impacts, and translating insights into action.
Continuous development of knowledge of Consumer Banking, risk management, testing methodologies, regulatory expectations, and industry practices.

Responsibilities

Lead development, maintenance, quality assessment, and sample execution for a portfolio of tests.
Ensure tests comprehensively address applicable laws, rules, regulations, policies, and procedures.
Work with stakeholders and team members to ensure the testing portfolio is comprehensive, appropriately designed, properly implemented, and regularly assessed for accuracy and usefulness.
Implement and drive the data acquisition strategy for the Testing Control and Sampling Environment, and/or oversee development and maintenance of quality tests.
Ensure quality tests and samples are accurately and effectively measured and monitored and comply with EIT standards, policies, and procedures.
Develop and update routines, strategies, and operational guidelines for Independent Testing and its partners.
Collaborate with business stakeholders to understand test requirements and objectives and translate them into technical solutions.
Oversee test development and delivery, design efficient and comprehensive tests, and maintain quality standards.
Manage the development pipeline and resource allocation to meet stakeholder expectations.
Model an inclusive environment for employees and clients.
Promote operational excellence, process simplicity, data-based decision-making, innovation, and continuous improvement.
Communicate enterprise decisions, purpose, results, and team priorities.
Ensure appropriate risk discipline, controls, and culture are in place to identify, escalate, and debate issues.
Provide inspection, coaching, and feedback to improve employee performance.
Manage expenses and budgets in alignment with objectives.
Assess talent and build organizational bench strength.
Prioritize, inspect, and delegate team work to deliver business outcomes.