Consumer Order Management Specialist

TDS Telecom•, Remote Location

3d•$19 - $29•Remote

About The Position

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact? The Consumer Order Management Specialist is primarily responsible for managing order fullfillment tasks related to consumer wireline within Order Processing & Coordination. This position will be responsible for processing service orders in one more of TDS’ fullfillment systems including but not limited to MetaSolv, Siebel, INAT, RNW, SABRE, DESI, multiple porting systems. These duties can include verification of order accuracy, coordination of order updates and telephone number porting requests, managing online customer product and service requests. In addition, this position will support minimal outbound calling needs as process dictates. This team will place orders and care for all follow-up tasks required in the order process. This position is also responsible for working with TSS, Consumer Sales, Financial services, Work Force Manangement, and other back-office provisioning teams to ensure that customer orders and requests are processed timely and accurately. Tasks this team will care for may come from both internal and external customers. Utilizing standard practices and procedures, this position will be able to perform each assigned function consistently regardless of which order type or geographical territory they are supporting.

Requirements

Associates degree (or higher) -OR- 2+ years professional work experience -OR- current military service or prior military service with honorable discharge.
Must follow the TDS attendance guidelines in order to meet TDS’s business needs including but not limited to our obligations to our customers and to our customers’ needs.
3+ years customer service
3+ years data entry experience

Nice To Haves

Working with Consumer products & services.
Excellent interpersonal communication skills (i.e., verbal, written, listening)
High level of accuracy and attention to detail.
Ability to establish and maintain excellent working relationships with peers within MSCO and TSD
Time management skills
Ability to adapt to rapid changes
Proactive problem-solving skills (i.e. customer complaints, order issues)
Manages multiple tasks & prioritizes well
Working knowledge of Contact Center Applications
Working knowledge of Microsoft Suite of products
Ability to type 45 words per minute
Experience in working in Team Environment

Responsibilities

Process Orders submitted for by the Consumer Wireline teams including ILEC Residential Porting In.
Manage order corrections and updates requests via multiple workqueues throughout order life cycle. Applications utilized include but are not limited to Siebel, Aspect, Right Now Web, SABRE, INAT, MetaSolv, Excel, CST, RMS, DESI.
Make outgoing calls as necessary for order coordination or to communicate proactively with customers.
Keep up to date on all systems, procedures, products and services involved in consumer wireline order process.
Participate on special projects as assigned by MSCO CCO Leadership