Consumer Loan Sales Representative - Call Center

Mariner Finance • Plano, TX

1d

About The Position

The Consumer Loan Sales Representative supports branch operations by learning consumer finance functions, meeting established KPI targets, and providing solutions to potential and current customers. The role primarily handles customer interactions by phone, with possible communication by email, web chat, or social media. It includes answering questions, processing payments, directing callers to branches, taking loan applications, and helping maintain high customer satisfaction.

The representative evaluates customer needs, presents appropriate loan and other product options, analyzes credit and financial information, and processes applications, including closing and funding loans in states where applicable licensing is held. The role also involves documenting inquiries, completing timely follow-ups, complying with consumer finance laws, and working with senior team members and internal departments to resolve issues and improve business processes. Additional functions may be assigned based on market demand and staffing needs.

This is a full-time, 40-hour-per-week position. The schedule is Monday through Friday between 8:00 AM and 8:00 PM, depending on the business hours of the time zone served. Seasonal Saturday hours may be required, as may Saturday work based on business needs. The company may change the schedule to address business needs, to the extent permitted by law.

Requirements

• High school diploma or equivalent.
• At least one year of experience in a customer service or sales position.
• Ability to use and understand a call center telephone system and follow appropriate protocols.
• Excellent interpersonal skills and ability to communicate professionally and effectively, verbally and in writing, with customers and company staff at all levels.
• Proficiency in Microsoft Office Suite and ability to learn financial services programs.
• Customer-focused attitude and passion for providing excellent service.
• Ability to adapt communication approaches to connect with people with a range of personalities and understand their needs.
• Strong problem-solving ability and capacity to think quickly and remain calm under pressure or demanding circumstances.
• Ability to multitask, stay organized, prioritize tasks, and complete assigned functions accurately and on time.

Nice To Haves

• Bachelor’s degree in Business Administration, Management, Finance, or a related field.

Responsibilities

• Handle inbound customer calls, assess customer situations, and provide suitable solutions while respecting customers’ time.
• Refer customers to appropriate branches when applicable and communicate their situation and possible resolutions.
• Provide customer service by proactively solving problems and conducting productive sales discussions.
• Identify customer questions and needs and recommend appropriate products or services.
• Use company software to process account transactions, including payments and loan application intakes, and research application or loan status inquiries.
• Learn available products and present loan solutions and other sales products based on customer needs.
• Analyze credit and financial information for current and potential customers.
• Process credit loan applications, including closing and funding loans in states where applicable licensing is held.
• Meet or exceed individual and team KPIs related to customer service and sales.
• Manage simultaneous customer interactions effectively.
• Communicate accurately and conduct timely follow-ups.
• Document incoming inquiries for future reference.
• Learn and follow Federal, State, and Local consumer application laws.
• Collaborate with senior team members to address complex issues or customer complaints.
• Collect and provide feedback to internal departments to help improve sales, marketing, and business processes.
• Perform additional functions as needed based on market demand and department staffing.

Benefits

• The role is eligible for a competitive monthly incentive based on individual and company performance.
• Benefits information is available on the company careers benefits page.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED