Call Center Sales Representative
About The Position
The Call Center Sales Representative supports branch operations by learning consumer finance functions and meeting or exceeding team sales and delinquency goals. The role provides virtual services through the company’s online platform and by telephone to individual customers seeking personal financial lending, collections, and sales support. Customer interactions should be respectful, compassionate, efficient, and focused on exceptional service. The position is full-time, 40 hours per week, Monday through Friday, with work hours scheduled within 8:00 AM to 8:00 PM according to the business hours of the time zone served. Saturday work is required seasonally and as business needs require. The employee must perform work at the assigned office location, except in qualifying emergencies. The company may change the schedule to address business needs.
Requirements
- High school diploma or equivalent.
- At least one year of experience in a customer service or sales position.
- Demonstrated problem-solving and interpersonal skills in demanding situations.
- Excellent written and verbal communication skills, including the ability to communicate effectively with customers and company personnel.
- Working knowledge of Microsoft Office or similar programs and the ability to learn financial services programs.
- Reliable transportation.
- Ability to complete essential duties and functions in a timely and accurate manner.
- Obtain applicable required licenses to sell insurance products offered to customers by the branch.
- Perform work-related tasks at the assigned work location, except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies.
Nice To Haves
- Selling and/or collections experience.
- Previous experience within a customer contact center.
- Some college coursework.
- Bilingual fluency in Spanish and English.
Responsibilities
- Provide exceptional customer service by proactively solving problems, presenting loan solutions based on customer needs, and enthusiastically presenting available sales products.
- Process credit loan applications and analyze credit and financial information for current and potential customers.
- Contact customers with past-due balances to offer possible solutions and resolve delinquency.
- Assist customers online and by telephone to open and service their accounts.
- Meet or exceed individual and branch goals related to sales of company products and services.
- Learn and follow applicable federal, state, and local consumer application laws.
- Perform additional functions as needed based on market demand and branch staffing to provide consistent customer service.
Benefits
- Competitive monthly incentive based on individual and company performance.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
