Consumer Loan Professional

Mariner Finance•Ft. Worth, TX

1d•Onsite

About The Position

The Consumer Loan Professional is a customer-facing, sales-oriented role on a Mariner Finance branch team. The position works directly with current and prospective customers to understand their financial needs, present suitable lending solutions, manage account relationships, and contribute to branch success. The role includes outbound sales calls, consultation, loan application processing, customer education, account support, payment processing, and daily branch operations. The employee must be physically present in the office. The posted base salary range is $20.00–$25.00 per hour, with an opportunity for uncapped incentive bonuses. The schedule is Monday, Wednesday, and Thursday from 9:00 a.m. to 5:00 p.m.; Tuesday from 9:00 a.m. to 7:00 p.m.; and Friday from 9:00 a.m. to 5:30 p.m. Saturday work may be required seasonally or as business needs require. The company may change schedules to address business needs.

Requirements

At least 1 year of experience in a sales position.
High school diploma or equivalent.
Highly motivated, with an interest in the consumer finance industry.
Able to sustain or exceed individual sales goals.
Excellent written and verbal communication skills.
Able to leverage and learn new sales platforms and technologies.
Able to complete functions in a timely manner while maintaining accuracy.
Must be able to obtain any essential licenses required by the state.
Able to perform the essential duties and functions of the position satisfactorily.
Able to work the stated schedule, with Saturday hours required seasonally and as business needs require.
Able to sit for extended periods; reach with hands and arms; operate computer and phone systems; and talk or hear.
Occasionally able to move about and lift or move up to 20 pounds.
Able to be physically present in the office.

Nice To Haves

1 year of outbound calling experience.
Experience in lending, consumer loans, or collections.
Bachelor’s degree.

Responsibilities

Make outbound calls to develop business, follow up on opportunities, and support account relationships.
Support branch growth by meeting or exceeding individual and branch performance goals.
Build relationships with current and potential customers through respectful, solution-focused communication.
Consult with customers to understand their needs and identify appropriate lending options.
Process loan applications and gather required credit, income, and financial information.
Present loan solutions and available products clearly, confidently, and compliantly.
Educate customers on loan terms, payment expectations, account requirements, and available services.
Help customers resolve account concerns, make payment arrangements, and stay on track.
Positively impact customer service, credit quality, and branch profitability.
Process payments, maintain accurate records, support cash drawer responsibilities, and assist with daily operations.
Learn and follow Federal, State, and Local Application Consumer laws to ensure compliant actions.
Maintain a cash drawer, including processing payments and delivering daily deposits to specified financial institutions as required.
Perform additional functions as needed based on market demand and branch staffing to provide consistent quality customer service.