Consumer Loan Professional

Mariner Finance•San Antonio, TX

1d•Onsite

About The Position

Mariner Finance is hiring a customer-facing, sales-oriented Consumer Loan Professional for its branch team. The role involves understanding customers’ financial needs, presenting suitable lending solutions, managing account relationships, and contributing to branch performance. The company describes the position as an opportunity to build a career in consumer finance, with advancement opportunities, company-provided leads, marketing support, and a base salary plus uncapped incentive bonus. The employee will make outbound calls, work with current and potential customers, process loan applications and payments, explain loan terms and services, and support branch operations. The employee must learn and follow applicable Federal, State, and Local consumer laws. The position requires physical presence in the office. The schedule is Monday, Wednesday, and Thursday from 9:00 AM to 5:00 PM; Tuesday from 9:00 AM to 7:00 PM; and Friday from 9:00 AM to 5:30 PM. Saturday work may be required seasonally and according to business needs. The company may change schedules to meet business needs, and work hours depend on the business hours of the time zone serviced.

Requirements

At least 1 year of experience in a sales position.
High school diploma or equivalent.
Highly motivated, with an interest in the consumer finance industry.
Ability to sustain or exceed individual sales goals.
Excellent written and verbal communication skills.
Ability to leverage and learn new sales platforms and technologies.
Ability to complete work in a timely manner while maintaining accuracy.
Must be able to obtain any essential licenses required by the state.
Ability to perform the essential duties and functions of the position satisfactorily.
Ability to work in the office; the employee is required to be physically present.

Nice To Haves

One year of outbound calling experience.
Experience in lending, consumer loans, or collections.
Bachelor’s degree.

Responsibilities

Make outbound calls to develop business, follow up on opportunities, and support account relationships.
Support branch growth by meeting or exceeding individual and branch performance goals.
Build relationships with current and potential customers through respectful, solution-focused communication.
Consult with customers to understand their needs and identify appropriate lending options.
Process loan applications and gather required credit, income, and financial information.
Present loan solutions and available products clearly, confidently, and compliantly.
Educate customers on loan terms, payment expectations, account requirements, and available services.
Help customers resolve account concerns, make payment arrangements, and stay on track.
Positively impact customer service, credit quality, and branch profitability.
Process payments, maintain accurate records, support cash drawer responsibilities, and assist with daily operations.
Learn Federal, State, and Local consumer laws to ensure compliant actions.
Maintain a cash drawer, including processing payments and delivering daily deposits to specified financial institutions as required.
Perform additional functions as needed based on market demand and branch staffing to provide consistent customer service.