Consumer Loan Processor
About The Position
Responsible for communicating loan decisions to Members who have applied or have been pre-approved for consumer loan products in order to promote and advise Members of the benefits of SchoolsFirst FCU's loan products and/or services. Assists Members with general questions about the process to fund their loans and auto buying services available to them. Communicates consumer loan decisions to Members and advises them of loan stipulations for loan approvals and counter offers. Provides phone support to partner dealerships and front line teammembers. Executes funding for selected indirect auto loans and escalates exceptions or non standard scenarios to higher level processors. Initiates additional or second loan review to Loan Officers, after discussion with Member about their loan decision. Provides consultative services to Members regarding Credit Union products and services, ancillary products and auto buying programs by assessing the Member’s needs, addressing their concerns and gaining agreement. When requested, takes additional loan applications and may assist with consumer loan application fundings. Provides world class personal service to Members by assisting with consumer loan products and services in a caring, friendly, courteous and professional manner. Complies will all requirements of the Consumer Loan department’s Standard Operating Procedures (SOP), including contacting Members and advising them of reasons for declined loan requests. Processes incoming dispatches and responds to dealer messages.
Requirements
- High School Diploma or GED required
- less than 1 year of prior related experience required
- Ability to learn and demonstrate technical knowledge of SchoolsFirst FCU auto buying programs and ancillary products
Responsibilities
- Communicating loan decisions to Members who have applied or have been pre-approved for consumer loan products in order to promote and advise Members of the benefits of SchoolsFirst FCU's loan products and/or services.
- Assisting Members with general questions about the process to fund their loans and auto buying services available to them.
- Communicating consumer loan decisions to Members and advising them of loan stipulations for loan approvals and counter offers.
- Providing phone support to partner dealerships and front line teammembers.
- Executing funding for selected indirect auto loans and escalating exceptions or non standard scenarios to higher level processors.
- Initiating additional or second loan review to Loan Officers, after discussion with Member about their loan decision.
- Providing consultative services to Members regarding Credit Union products and services, ancillary products and auto buying programs by assessing the Member’s needs, addressing their concerns and gaining agreement.
- Taking additional loan applications and assisting with consumer loan application fundings when requested.
- Providing world class personal service to Members by assisting with consumer loan products and services in a caring, friendly, courteous and professional manner.
- Complying with all requirements of the Consumer Loan department’s Standard Operating Procedures (SOP), including contacting Members and advising them of reasons for declined loan requests.
- Processing incoming dispatches and responding to dealer messages.
- Performing other duties as assigned.
- Complying with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
