Consumer Loan Processor

University Federal Credit Union•St. Joseph, MI

4d•Onsite

About The Position

The Consumer Loan Processor is responsible for supporting all equity and indirect loan processing activities, ensuring that loan applications are complete, accurate, and compliant with Credit Union guidelines and regulations. This role involves preparing documentation for underwriting and closing reviews, maintaining professional relationships with internal and external stakeholders, and processing both equity and indirect consumer loans. The Consumer Loan Processor will also evaluate and recommend improvements to departmental procedures and maintain knowledge of Credit Union products and services.

Requirements

High school diploma or equivalent required.
Minimum of one year’s experience in financial industry or real estate required.
MLS registration required upon hire.
Computer literacy.
Detail oriented.
Excellent oral skills.
Good written communication skills.
Positive attitude.
Problem Solving competency.
Dealing with Ambiguity competency.
Time Management competency.
Demonstrates Courage competency.
Drive for Results competency.
Interpersonal Savvy competency.
Customer Focus competency.
Integrity and Trust competency.
Self-Development competency.
Business Acumen competency.
Ability to work under pressure.
Proven problem-solving abilities.
Ability to analyze and evaluate information.
Ability to interpret policies, guidelines, and regulations.
Ability to concentrate in a multi-task environment.

Responsibilities

Providing support for all consumer loan processing duties.
Reviewing loan applications for accuracy and completeness, clarifying missing or questionable information, and preparing files for closing and funding.
Communicating loan status to involved parties.
Processing, compiling, and maintaining documentation for indirect consumer loans, ensuring compliance with guidelines.
Verifying loan and membership documentation for accuracy and compliance prior to funding.
Establishing and maintaining professional relationships with members, mortgage professionals, network dealers, and internal staff.
Communicating with dealers to obtain accurate information during the application process and collecting required documentation for consumer loan funding.
Staying current with regulatory updates and completing required training as directed by management.
Maintaining a working knowledge of all Credit Union products and services related to both equity and consumer loans.
Tracking dealer incentives and ACH funding for consumer loans, issuing incentive checks, and maintaining dealer reserve chargeback tracking and billing reports.
Evaluating and recommending improvements to departmental processes and procedures for both equity and consumer loan operations.