Consumer Loan Processor/Closer

Mauch Chunk Trust Company•Jim Thorpe, PA

About The Position

Mauch Chunk Trust Company is seeking a detail-oriented and highly organized Consumer Loan Processor/Closer to support the processing and closing of residential mortgage, home equity, and consumer loans. The role manages loan files from application through closing and funding, ensuring documentation is complete, accurate, timely, and compliant with applicable regulations and internal policies. The position communicates regularly with borrowers, loan officers, bankers, underwriters, title companies, and other business partners to support an efficient and positive lending experience. The position is based at the Main Office at 1111 North Street, Jim Thorpe, PA 18229. Following orientation, there is potential to work from home two business days per week. Employment is contingent upon successfully completing federal and state criminal background checks and a credit check before starting work. Any employment offer is conditional on passing these screenings.

Requirements

High school diploma or equivalent required.
Strong attention to detail and commitment to accuracy.
Excellent organizational, time-management, and follow-up skills.
Ability to manage multiple loan files and deadlines in a fast-paced environment.
Strong written and verbal communication skills.
Professional and responsive customer-service skills.
Ability to work independently and collaborate effectively with lenders, bankers, underwriters, and external business partners.
Sound judgment, analytical thinking, and problem-solving abilities.
Ability to interpret and apply lending policies, procedures, and regulatory requirements.
Ability to perform moderately complex mathematical calculations and balance financial information.
Strong computer aptitude and proficiency with Microsoft Office products.
Ability to learn and effectively use loan origination, document preparation, and core banking systems.
Ability to maintain the confidentiality of customer, employee, and Bank information.
Successful completion of federal and state criminal background checks and a credit check before employment begins.

Nice To Haves

Associate degree in business, finance, banking, or a related field.
One to two years of relevant experience in mortgage processing, loan servicing, loan administration, lending operations, or a related banking function.
Working knowledge of mortgage lending guidelines, loan documentation, and applicable regulations, including TRID.
Experience with loan origination or bank processing systems.
Experience with Vision or a similar banking platform.

Responsibilities

Review residential mortgage applications and supporting documentation for completeness, accuracy, and compliance with lending standards.
Verify borrower information, including assets, liabilities, employment history, income, collateral, and requested loan terms.
Coordinate communication among borrowers, loan officers, bankers, underwriters, title companies, appraisers, and other third parties.
Provide borrowers with timely application-status updates and information about outstanding documentation.
Collect required applicant documentation and promptly follow up on missing or incomplete items.
Prepare and issue required TRID disclosures and redisclosures, including Loan Estimates, Closing Disclosures, change-in-circumstance disclosures, and rate-lock documentation.
Maintain working knowledge of the Bank’s loan origination and processing systems, including administrative functions, fee updates, and compliance-related information.
Order and review credit reports, title reports, appraisals, flood determinations, and other required documentation.
Review approved loans to verify that underwriting and closing conditions have been satisfied.
Prepare closing packages and loan documents for residential mortgages, home equity loans and lines of credit, personal loans, and personal lines of credit.
Coordinate closing dates and maintain the loan calendar to support communication about closings and disbursements.
Balance Closing Disclosures and wire amounts with title companies.
Prepare and transmit funding wires to title companies according to established procedures.
Obtain loan payoffs and complete employment verifications.
Maintain accurate pipeline reports and provide status updates to management.
Update daily rate sheets and system rates for mortgage, home equity, and consumer loan products.
Prepare mortgage and home equity modifications, change-in-terms agreements, and related documents.
Review consumer loan denials for accuracy and communicate with applicants when necessary.
Update collateral tracking records upon receipt of recorded documents.
Maintain complete and compliant electronic loan files, including scanning and saving documents as required.
Maintain spreadsheets, databases, records, and recurring internal reports.
Complete annual reporting, file maintenance, and record-retention responsibilities.
Ensure loan files comply with regulatory requirements, investor guidelines, and internal policies and procedures.
Identify and recommend procedural improvements that may improve accuracy, efficiency, or the customer experience.
Perform other duties as assigned.