Real Estate Loan Processor/Closer

Service Credit Union • Portsmouth, NH

3d • Hybrid

About The Position

The Real Estate Loan Processor/Closer processes and closes home equity and refinance applications. The role orders and tracks vendor services and documentation required for loan approval and closing, reissues disclosures, submits files to underwriting throughout the process, and coordinates closings with members, branches, and closing agents. It follows real estate lending policies, procedures, and regulatory requirements, and supports loan origination and funding as assigned by department managers.

The position is based at Service Credit Union's corporate headquarters in Portsmouth, New Hampshire. It is full-time and hybrid, with three days per week in the office and flexibility to work remotely from home two days per week. Starting compensation is $22.00 per hour, negotiable based on experience and qualifications.

The role also supports other areas of Real Estate Lending, helps train or cross-train colleagues when needed, covers the processing and closing pipeline as needed, and maintains confidentiality of member and credit union information. Regular and reliable attendance is an essential function.

Requirements

• Effective oral and written communication skills.
• Ability to manage multiple priorities in a fast-paced work environment.
• Ability to work independently and collaboratively.
• Strong accuracy in performing detailed functions within allocated time periods.
• Willingness to work extended hours, including weekends, as responsibilities require.
• Experience with Excel, Microsoft Outlook, Word, PowerPoint, and various web-based applications.
• Must obtain and maintain an NMLS license.
• Minimum high school diploma or equivalent.
• Ability to adapt to a rapidly changing technical and regulatory environment.
• Ability to travel to other work locations as required.

Nice To Haves

• At least one year of experience in real estate loan processing and/or closings is preferred.

Responsibilities

• Process Home Equity and Refinance mortgage loans in a timely and efficient manner.
• Review daily pipeline reports for new loans submitted to processing and decisions received from underwriting.
• Update the loan origination system (LOS) with file status and regularly document completed tasks and communications with members, vendors, and staff.
• Meet management's service-level timeframes for underwriting submissions, member calls, appraisal calls, and file updates.
• Order required services for each product type, including appraisal, title, flood, tax transcripts, SSN verification, employment, asset or mortgage verification, and credit tradeline updates.
• Review mortgage applications for accuracy and completeness and ensure the LOS matches file documentation.
• Follow up with vendors on outstanding orders and collect all prior-to-closing conditions required for loan approval.
• Review complete loan files before underwriting submission and update income, assets, property, and legal information.
• Review credit reports, address liabilities and derogatory credit, inquiries, or inaccurate information, and document qualification calculations for income and assets.
• For refinances, review and update DU findings as needed to meet documentation standards and reflect information affecting loan approval.
• With management approval, clear underwriting conditions that do not require underwriter review.
• Schedule closings with closing agents and reserve branch conference rooms when needed.
• Review pipeline reports for loans cleared to close and loans requiring closing documents, and check system and loan documents for accuracy.
• Complete closing tasks, obtain corrected documentation when necessary, and request payoff information from closing agents or members when needed.
• Meet service-level timeframes for closing calls, final-term reviews, scheduling, final closing tasks, member communication, and answering member questions.
• Prepare and review Closing Disclosures for Fixed Home Equity and refinance loans in accordance with regulatory requirements.
• Assist with gathering and reviewing pre-qualification information, URLA/1003 applications, flood determinations, employment and asset verification, mortgage and liability information, credit report items, appraisals, title materials, tax status, trust review opinions, correspondence, approval conditions, and disclosures.
• Follow up on member documentation, file documents in the LOS, order or follow up on vendor services, request written or verbal employment and income verifications, and complete closing disclosures and packages.
• Help train new employees or cross-train coworkers when needed.
• Meet compliance requirements for secondary market guidelines, Service CU policies and procedures, NCUA policies, and federal and state regulations.
• Support the Real Estate Lending team in achieving credit union and departmental goals and objectives.
• Maintain professional, cooperative relationships with peers, management, staff, and members.
• Cover the processing and closing pipeline when needed and maintain confidentiality of credit union policies, member financial data, personal information, and work-related events.
• Perform other duties as assigned and maintain regular, reliable attendance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED