Consumer Loan Processor I

Center Parc Credit Union•Atlanta, GA

1d•Onsite

About The Position

The Consumer Loan Processor I serves as the liaison between the member, underwriter, and lending representative to ensure an efficient, accurate, and compliant process for the documentation and funding of loans for members of the Credit Union. The primary purpose of this position is to assist Center Parc Credit Union (CPCU) to live out our Mission, “To help our members achieve financial success by providing exceptional products and service.” This role manages loans through a loan operating system (LOS, MeridianLink), speaks with external members (customers) over the phone and internal Team Members (Underwriters and Loan sales staff).

Requirements

Requires a level of knowledge normally gained with a high school diploma or equivalent
1 to 2 years of consumer loan processing, or consumer loan transactional work experience in banking, financial services, or a credit union
10-Key calculator, typing and keying skills, and working knowledge of Microsoft Office software
Strong critical thinking skills
Fantastic member service skills

Nice To Haves

An associate’s degree in business management, business Administration, related field of study or 2 years specific consumer loan processing or closing experience in lieu of a degree
3 years of consumer loan processing experience in a credit union
Certified Loan Processor certification (CLP) or other certifications related to the position
Familiarity with Symitar, Clutch, and other loan processing software

Responsibilities

Adhere to and deliver on Center Parc’s core values: Serve Exceptionally, Commit to Better, Find the Fun, Invest in Integrity, Follow the Numbers, Go Forth and Conquer, Protect with Passion.
Receives, completes, and processes all applications approved by underwriting.
Assumes the responsibility for efficient, effective, and accurate gathering and processing or lending documentation for loan closings, loan funding and other lending related member services.
Ensures the accuracy and completeness and forwarding of all forms and documentation for third parties, including accuracy in all documentation needed to properly record liens or collateralization, auto-titles, verify insurance, fund, and book the loan.
Maintains appropriate follow up on pending applications to ensure the processes is moving forward as expediently as possible.
Obtains member signatures on all appropriate documents.
Collaborates and provides documentation with internal stakeholders for the establishment of member shares.
Completes request of varying degrees of complexity; some routine in nature and others requiring the completion of research.
May complete a variety of service requests, clerical duties, and research associated with the resolution of member inquiries and concerns about their loan applications or pending loan transaction.
Maintains up-to-date knowledge of all consumer lending produces and services.
Assumes accountability for personal understanding and adherence to all CPCU lending policies and procedures.
Follows all processes and practices that have been put in place to mitigate fraudulent activity and unnecessary risks.
Facilitates the ability for the member to speak with internal business partners for resolution of inquiries and concerns that can’t be resolved by yourself.
Detail oriented; able to multi-task.
Effectively uses written and oral communication skills in daily correspondence.
Complies with all aspects of BSA/AML and OFAC regulations as they relate to this position.
Other duties as assigned.