Consumer Loan Consultant

Credit Union of Southern California•Anaheim, CA

2h•Hybrid

About The Position

The Consumer Loan Consultant maximizes lending and sales opportunities with credit union Members who apply for credit by phone. The role calls for a highly motivated, positive, outgoing, and influential approach, along with an exceptional commitment to Member service and teamwork. The consultant explains products and recommendations clearly, identifies appropriate solutions, and works to provide a positive Member experience. The position involves contacting Members about pending and approved-but-unfunded loan applications, identifying opportunities to increase loan volume, and collaborating with consumer lending staff to get loans approved and processed. The consultant participates in ongoing loan and sales training and must be available for a hybrid schedule as required by business operations. Business hours are Monday through Friday, 9:00 a.m. to 6:00 p.m., and Saturday, 9:00 a.m. to 1:00 p.m.; the position requires flexible hours, including rotating Saturdays, during regular business hours.

Requirements

High school diploma or equivalent.
At least 1 year of experience in lending sales.
Proficiency in applicable Microsoft Office programs, including Outlook, Teams, Excel, and Word.
Ability to establish and maintain effective business relationships with staff in other departments.
Working knowledge of policies, procedures, and loan laws and regulations necessary to perform job duties.
Ability to build relationships, establish rapport, and communicate information diplomatically.
Effective active listening skills.
Advanced working knowledge of consumer lending and processing, consumer loan laws and regulations, DMV procedures, tax return analysis, and Visa.
Advanced oral and written communication skills.
Ability to keep credit union and Member information confidential.
Availability to work a hybrid schedule as required by business operations.
Availability for flexible hours during regular business hours, including rotating Saturdays.

Nice To Haves

Associate degree or equivalent experience.
At least 3 years of experience in lending sales, preferably consumer lending.

Responsibilities

Provide exceptional Member service by understanding situations from the Member’s perspective, responding to needs and concerns, and following up to ensure expectations are met or exceeded.
Communicate information and decisions to internal and external Members.
Explain recommendations, products, and services in terms Members can easily understand, and offer appropriate solutions based on their needs.
Use interpersonal skills and influence to achieve sales goals, address objections, and maximize opportunities to offer products and services that benefit Members and deepen Member relationships.
Use credit reports, Member data, and other information to identify opportunities to increase loan volume, including contacting Members with pending loan applications and making appropriate referrals for non-consumer loan products.
Proactively follow up with Members on pending loan applications and applications that have been approved but have not yet funded.
Work with other consumer lending staff to help loans get approved and processed.
Participate in and complete ongoing required loan and sales training, and adapt to changes in the work environment.
Apply the expectations of the Exceptional Experience Guide.
Perform additional duties and responsibilities as assigned.