Consumer Lending Servicing Specialist

Ascend Federal Credit Union•Tullahoma, TN

1h•Onsite

About The Position

The Consumer Lending Servicing Specialist performs a variety of consumer loan servicing functions, including processing paid-off collateral loans, maintaining loans and ancillary products, handling title guarantees, and supporting retail staff. The role also assists members and employees, supports accurate loan records and payment processing, and helps ensure compliance with applicable regulations and department service standards.

Requirements

High school diploma or equivalent experience required.
One to three years of similar or related experience required.
Accuracy in loan and teller transactions, including cash handling.
Accurate typing and ability to maintain numerical files and records accurately.
Excellent verbal communication skills and ability to communicate professionally.
Poise and tact in representing the credit union in outside contacts.
Ability to organize and prioritize work with minimum supervision.
Ability to work on multiple projects, adapt to changing priorities, and work with constant interruptions.
Working knowledge of Microsoft Word, Microsoft Outlook, Excel, and the internet.
Valid, unrestricted driver’s license.
Ability to operate, or be trained to operate, related office equipment, including a calculator, coin counter, check and receipt printers, PC, fax machine, photocopier, telephone, and typewriter.
Regular and reliable attendance is required.

Nice To Haves

Interviewing skills and/or previous financial experience desired.

Responsibilities

Process consumer loan maintenance, including due-date changes, credit insurance and ancillary product updates, payment modifications and re-amortizations, credit bureau code updates, fee refunds, credit card and line-of-credit closures, VIN updates, and automatic transfer changes.
Follow department quality service standards for call handling, internal reviews, compliance reviews, and member satisfaction responses.
Respond to member inquiries and provide general information about the credit union and loan policies by mail, email, and telephone.
Ensure compliance with governing regulations, including Bank Secrecy Act requirements.
Maintain loan accounts subject to the Service Member Civil Relief Act.
Prepare and work special weekly, monthly, and quarterly reports, including GAP, MRC, CUNA Insurance, Paid Loan, Loan Pledge, and Over the Limit reports.
Assist the Title Specialist by contacting dealerships to ensure liens are perfected within established timeframes.
Serve as a liaison to the Title Specialist for collateral vehicle title questions and assist with securing, updating, and releasing liens.
Process title guaranty requests from insurance companies, follow up to ensure payoff is received and title is released, and inform members when an insurance company is not paying the loan balance.
Process payoff requests to other financial institutions received from financial centers and consumer lending.
Identify discrepancies, potential fraud, and financial service officer errors; resolve issues or recommend a resolution to a supervisor.
Process CUNA life and disability claims and loan payment posting.
Balance recording fee, GAP, Mechanical Repair Coverage, and Credit Life and Disability general ledgers monthly.
Process incoming mail, post payments, file titles and UCCs with the state, request and release titles for paid-off loans, and update the core system and workflows as needed.
Scan and index loan documents and titles to produce clear, readable images as needed.
Cross-sell credit union services to members.
Respond to staff emails and fax requests.
Read internal publications, including Source and Possibilities.
Perform other duties as required or assigned.