Bilingual (French) Consumer Lending Sales Specialist - Full Time

Purpose Financial•Coralville, IA

5d•Onsite

About The Position

The Consumer Lending Sales Specialist (CLSS) is a hands-on, performance-based role focused on delivering exceptional customer service and achieving individual and branch sales goals. The specialist contributes to branch success by meeting management-defined performance metrics and participating in marketing and collection efforts. All work must comply with federal and state regulations and established company policies, procedures, and practices. The role drives customer acquisition through storefront and online channels, presents financial solutions tailored to customer needs, manages customer relationships throughout the loan lifecycle, and explains loan terms and product features. It also supports branch operations through accurate documentation, cash controls, collection activities, compliance, and teamwork. Travel within the division may be required for marketing, staffing, special events, banking, and branch coverage.

Requirements

High school diploma or equivalent.
Sales and/or customer service experience, or equivalent experience.
Strong math skills, including the ability to count cash.
Professional verbal communication skills, in person and by phone.
Ability to read, write, evaluate, and apply complex and detailed information.
Ability to work alone on occasion and interact professionally.
Ability to negotiate payment terms and communicate loan requirements effectively.
Ability to understand and ensure compliance with industry policies, procedures, and laws.
Ability to use computer programs to process customer transactions and follow business procedures.
Ability to develop and maintain business relationships.
Valid driver’s license and access to insured, reliable transportation.
Ability to travel within the division for work duties.
Must be at least 18 years old, or 19 in Alabama, eligible to work in the United States, and able to successfully complete post-offer screenings, including a criminal background check and Motor Vehicle Report.
Regular and punctual attendance is required.
Ability to meet the stated physical requirements, including prolonged standing, occasional sitting, walking, bending, squatting, kneeling, pushing or pulling, reaching, twisting, lifting, typing, data entry, cleaning, and using office equipment.

Nice To Haves

Bilingual French is a plus.
Some college preferred.
One year of experience in sales, retail, banking, or collections preferred.

Responsibilities

Drive customer acquisition through storefront and online channels using sales tools and marketing techniques.
Deliver an exceptional customer experience while managing a growing consumer loan portfolio.
Present financial solutions aligned with customers’ goals and needs.
Build and maintain customer relationships throughout the loan lifecycle.
Educate customers about loan terms, conditions, and product features.
Execute and track community marketing initiatives to generate growth.
Demonstrate company values and purpose while building trust with customers and staff.
Support branch financial objectives and performance metrics.
Follow company policies and applicable state and federal regulations.
Maintain accurate cash controls and security procedures.
Maintain precise customer documentation and transaction records.
Conduct and document collection activities.
Follow Loss Prevention standards.
Foster a positive team environment and support colleagues in improving the customer experience.
Participate in branch initiatives and contribute to branch success through teamwork.
Travel within the division for marketing, staffing, special events, banking responsibilities, and branch coverage.