Bilingual Consumer Lending Sales Specialist - Full Time

Purpose Financial•Garland, TX

8d•Onsite

About The Position

The Consumer Lending Sales Specialist (CLSS) is a performance-based, hands-on role focused on delivering exceptional customer service while achieving individual and branch sales goals. The position requires attention to detail, strong customer service skills, and a passion for sales and customer acquisition. The CLSS contributes to branch success by meeting management-defined performance metrics and participating in marketing and collection efforts. All responsibilities must be performed in compliance with federal and state regulations and established company policies, procedures, and practices. The role serves customers through storefront and online channels, manages a consumer loan portfolio, presents financial solutions suited to customer needs, and builds customer relationships throughout the loan lifecycle. It also supports branch operations, accurate cash handling and recordkeeping, collections, loss prevention, and collaboration with colleagues. The position requires travel within the division for activities such as marketing, staffing coverage, special events, and banking responsibilities. A valid driver’s license and access to insured, reliable transportation are required. Regular, punctual attendance is required; schedules may change to meet business needs, and overtime may be required. The position requires a high school diploma or equivalent. Sales and/or customer service experience is required, or equivalent experience. The company notes that bilingual Spanish is a plus.

Requirements

High school diploma or equivalent required.
Sales and/or customer service experience required, or equivalent experience.
Strong math skills, including the ability to count cash.
Professional verbal communication skills by phone and in person.
Ability to read, write, evaluate, and apply complex and detailed information.
Ability to work alone on occasion.
Ability to interact professionally and exhibit appropriate social skills.
Ability to negotiate payment terms and communicate loan requirements effectively.
Ability to understand and ensure compliance with policies, procedures, and laws governing the industry, business, and employees.
Ability to use computer programs required to process customer transactions.
Ability to follow procedures in the normal course of business.
Ability to develop and maintain business relationships.
Valid driver’s license and access to insured, reliable transportation.
Must be at least 18 years old, except in Alabama where the minimum age is 19.
Must be eligible to work in the USA and successfully complete post-offer screens, including a criminal background check and Motor Vehicle Report.
Regular and punctual attendance is required.

Nice To Haves

Bilingual Spanish is a plus.
Some college preferred.
One year of experience in one or more of the following areas preferred: sales, retail, banking, or collections.

Responsibilities

Drive customer acquisition through storefront and online channels using sales tools and marketing techniques.
Deliver an exceptional customer experience while managing a growing consumer loan portfolio.
Present tailored financial solutions aligned with customer goals and needs.
Build and maintain customer relationships throughout the loan lifecycle.
Educate customers about loan terms, conditions, and product features.
Execute and track community marketing initiatives to generate growth.
Demonstrate company core values and purpose while building trust with customers and staff.
Support branch financial objectives and performance metrics.
Follow company policies and applicable state and federal regulations.
Maintain accurate cash controls and security procedures.
Maintain precise customer documentation and transaction records.
Conduct and document collection activities.
Follow Loss Prevention Standards.
Foster a positive team environment and support colleagues in enhancing the customer experience.
Participate in branch initiatives and contribute to overall branch success through teamwork.
Travel within the division for marketing, staffing, special events, and banking responsibilities.
Maintain regular and punctual attendance; accommodate schedule changes and overtime as business needs require.