Bilingual Consumer Lending Sales Specialist - Full Time

Purpose Financial•El Cerrito, CA

5d•Onsite

About The Position

The Consumer Lending Sales Specialist (CLSS) is a performance-based, hands-on role focused on delivering exceptional customer service while achieving individual and branch sales goals. The position requires attention to detail, strong customer service skills, and a passion for sales and customer acquisition. The CLSS supports branch success by meeting management-defined performance metrics and participating in marketing and collection efforts. All work must comply with federal and state regulations and established company policies, procedures, and practices. The role supports customer acquisition through storefront and online channels, manages customer relationships throughout the loan lifecycle, presents financial solutions suited to customer needs, and educates customers about loan terms and product features. It also contributes to branch operations, compliance, cash controls, recordkeeping, collections, loss prevention, and teamwork.

Requirements

High school diploma or equivalent.
Sales and/or customer service experience, or equivalent experience.
Strong math skills, including the ability to count cash.
Professional verbal communication skills, in person and by phone.
Ability to read, write, evaluate, and apply complex and detailed information.
Ability to work alone on occasion and interact professionally with appropriate social skills.
Ability to negotiate payment terms and effectively communicate loan requirements.
Ability to understand and ensure compliance with applicable policies, procedures, and laws.
Ability to use computer programs required to process customer transactions and follow business procedures.
Ability to develop and maintain business relationships.
Valid driver’s license and access to insured, reliable transportation.
Ability to travel within the division and to work at any branch within the division as required.
Must be at least 18 years old, except 19 in Alabama, eligible to work in the USA, and able to successfully complete post-offer screening, including a criminal background check and Motor Vehicle Report.
Regular and punctual attendance is required; schedules may change to accommodate business needs.

Nice To Haves

Bilingual Spanish is a plus.
Some college preferred.
One year of experience in one or more of the following areas preferred: sales, retail, banking, or collections.

Responsibilities

Drive customer acquisition through storefront and online channels using effective sales tools and marketing techniques.
Deliver an exceptional customer experience while managing a growing consumer loan portfolio.
Present tailored financial solutions aligned with customers’ goals and needs.
Build and maintain strong customer relationships throughout the loan lifecycle.
Educate customers on loan terms, conditions, and product features.
Execute and track community marketing initiatives to generate growth.
Demonstrate company core values and purpose while building trust with customers and staff.
Support branch financial objectives and performance metrics.
Adhere to company policies and applicable state and federal regulations.
Maintain accurate cash controls and security procedures.
Maintain precise customer documentation and transaction records.
Conduct and document collection activities.
Follow Loss Prevention (LP) Standards.
Foster a positive team environment and support colleagues in enhancing the customer experience.
Participate in branch initiatives and contribute to branch success through teamwork.
Travel within the division for marketing, staffing, special events, and banking responsibilities.