Consumer Lending Sales Associate

Mariner Finance • Kissimmee, FL

1d • Onsite

About The Position

The Consumer Lending Sales Associate provides customer service and supports lending sales at an assigned Mariner Finance branch. The role processes loan applications, reviews customer credit and financial information, presents loan solutions and other sales products, and works to meet individual and branch goals. It also includes contacting customers with past-due balances, handling payments and deposits, and following applicable consumer lending laws. The employee must perform work at the assigned branch, except in an emergency as determined by the company in consultation with applicable regulatory agencies as necessary. Work schedules may change to address business needs and depend on the business hours of the time zone serviced. Listed hours are Monday, Wednesday, and Thursday, 9:00 a.m.–5:00 p.m.; Tuesday, 9:00 a.m.–7:00 p.m.; and Friday, 9:00 a.m.–5:30 p.m. Saturday work is required seasonally and as business needs require. Additional functions may be assigned based on market demand and branch staffing. The position offers a base salary of $18.00–$19.16 per hour and eligibility for a monthly incentive based on individual and company performance. The company may change duties, responsibilities, and activities at any time or without notice.

Requirements

• At least one year of experience in a customer service or sales position.
• High school diploma or equivalent.
• Reliable transportation.
• Excellent written and verbal communication skills, including the ability to communicate effectively with customers and company personnel.
• Working knowledge of Microsoft Office or similar programs and the ability to learn financial services programs.
• Ability to complete essential duties and functions accurately and on time.
• Demonstrated problem-solving and interpersonal skills in demanding situations.
• Obtain applicable required licenses to sell insurance products offered to customers by the branch.
• Perform work-related tasks at the assigned branch location, except in the event of an emergency as determined by the company.

Nice To Haves

• Cash handling, selling, and/or collecting experience.
• Some college coursework.
• Bilingual fluency in Spanish and English.

Responsibilities

• Provide exceptional customer service by proactively solving problems, presenting loan solutions based on customer needs, and enthusiastically presenting available sales products.
• Process credit loan applications.
• Analyze credit and financial information for current and potential customers.
• Proactively contact customers with past-due balances to offer possible solutions and resolve delinquency.
• Meet or exceed individual and branch goals related to the sale of company products and services.
• Learn and follow applicable Federal, State, and Local consumer application laws.
• Maintain a cash drawer, process payments, and deliver daily deposits to specified financial institutions as required.
• Perform additional functions as needed based on market demand and branch staffing to provide consistent customer service.

Benefits

• Full-time employees receive a benefits package in addition to monetary compensation; details are available on the company's benefits website.
• Competitive monthly incentive based on individual and company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED