Nuuly Consumer Insights Coordinator

Nuuly • Philadelphia, PA

3d

About The Position

Nuuly is seeking a thoughtful and motivated Consumer Insights Coordinator to join its Strategy & Insights team. The team gathers and analyzes qualitative and quantitative customer and market data to identify consumer behavior trends and business opportunities, advocate for customers, and provide strategic recommendations across Nuuly.

With oversight, the coordinator contributes to survey building, data visualization, and market research initiatives. The role suits someone attentive to detail, curious about customer behavior, and eager to contribute to mixed-methods research.

Requirements

• 1–2 years of experience in customer insights or research, market research, customer analytics, professional services, or a related field.
• Great written and oral communication skills.
• Analytical mindset and ability to consolidate data and articulate main points.
• Experience with quantitative data analysis.
• Proficiency in Google Workspace (Sheets and Slides) and/or Microsoft Office products (PowerPoint and Excel).
• Intellectual curiosity and a customer-centric, data-driven mindset.
• Bachelor’s degree in General Business, Marketing, Finance, Business Analytics, Technology Innovation Management, Economics, Communication, Sociology, Psychology, or a related field.

Nice To Haves

• Qualitative analysis experience.
• Experience with survey software such as Qualtrics.
• Experience with analytics or data visualization tools such as Looker.
• Willingness and excitement to learn survey best practices.

Responsibilities

• Analyze customer feedback using basic analysis skills and identify customer pain points, preferences, and perceptions.
• Collaborate regularly with CRM, Analytics, and Customer Success teams to plan and analyze customer research.
• Contribute to the design, execution, analysis, and presentation of ad hoc quantitative and qualitative research addressing business questions or exploring new initiatives.
• Maintain data from customer feedback collection channels across various customer journey touchpoints.
• Draft, program, and manage distribution of proprietary surveys in Qualtrics.
• Support the creation of documentation and stimuli for qualitative research, such as focus groups and interviews.
• Track relevant industry trends and secondary research.

Benefits

• Medical, dental, and vision benefits.
• Paid time off (PTO).
• Generous employee discounts.
• Retirement savings.
• Additional benefits may be available; availability and eligibility may depend on location and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level