Nuuly Consumer Insights Coordinator

Urban Outfitters•Philadelphia, PA

About The Position

Nuuly is seeking a thoughtful and motivated Consumer Insights Coordinator to join its Strategy & Insights team. The team gathers and analyzes qualitative and quantitative customer and market data to identify consumer behavior trends and business opportunities. It uses insights to advocate for customers and provide strategic recommendations to teams across Nuuly. With oversight, the coordinator contributes to survey building, data visualization, and market research initiatives. The role is suited to someone attentive to detail, curious about customer behavior, and eager to contribute to mixed-methods research.

Requirements

1–2 years of experience in customer insights or research, market research, customer analytics, professional services, or a related field.
Strong written and oral communication skills.
An analytical mindset and the ability to consolidate data and articulate main points.
Experience with quantitative data analysis.
Willingness and enthusiasm to learn survey best practices.
Proficiency in Google Workspace (Sheets and Slides) and/or Microsoft Office (PowerPoint and Excel).
A bachelor's degree in General Business, Marketing, Finance, Business Analytics, Technology Innovation Management, Economics, Communication, Sociology, Psychology, or a related field.
Intellectual curiosity and a customer-centric, data-driven mindset.

Nice To Haves

Qualitative analysis experience.
Experience with survey software such as Qualtrics.
Experience with analytics or data visualization tools such as Looker.

Responsibilities

Analyze customer feedback using basic analysis skills and identify insights about customer pain points, preferences, and perceptions.
Collaborate regularly with CRM, Analytics, and Customer Success teams to plan and analyze customer research.
Contribute to the design, execution, analysis, and presentation of ad hoc quantitative and qualitative research addressing business questions or exploring new initiatives.
Maintain data from customer feedback collection channels established at various points in the customer journey.
Draft, program, and manage distribution of proprietary surveys in Qualtrics.
Support the creation of documentation and stimuli for qualitative research, such as focus groups and interviews.
Track relevant industry trends and secondary research.