Consumer Experience Analyst

Catholic Health•Melville, NY

12h•Onsite

About The Position

The Consumer Experience Analyst plays a critical role in advancing a data-driven culture of consumer and patient experience excellence. This role is responsible for translating complex experience, operational, and clinical data into meaningful insights that inform strategy, guide performance improvement, and influence decision-making across the organization. This individual brings strong statistical and analytical expertise, a deep commitment to data integrity, and the ability to synthesize quantitative and qualitative data into clear, compelling narratives. The Analyst serves as a key liaison between Consumer Experience, IT, and clinical partners to ensure alignment, trust, and shared understanding of data sources, definitions, and methodologies.

Requirements

Bachelor’s degree in Analytics, Statistics, Data Science, Public Health, Health Informatics, Economics, or a related field.
2-4 years of experience working as a data analyst required.
Demonstrated experience conducting statistical analyses and interpreting complex datasets.
Strong analytical, critical thinking, and problem-solving skills.
High attention to detail with a strong commitment to data integrity and accuracy.
Ability to communicate complex findings clearly to both technical and non-technical audiences.

Nice To Haves

Master’s degree in a related field.
Experience working with healthcare data, including patient/consumer experience metrics (e.g., CAHPS, PX surveys, NPS, complaints/grievances).
Working knowledge of healthcare data systems and workflows (EHRs, survey platforms, data warehouses).
Familiarity with statistical software or programming languages (e.g., R, Python, SAS, SQL).
Experience supporting performance improvement or quality initiatives in a healthcare environment.
Experience developing data visualizations and dashboards (e.g., Tableau, Power BI, or similar tools).

Responsibilities

Conduct advanced statistical analyses of consumer and patient experience data (e.g., survey data, complaints/grievances, access metrics, operational and clinical datasets).
Identify trends, correlations, and key drivers of experience performance across service lines, facilities, and populations.
Integrate quantitative and qualitative data to surface meaningful themes, root causes, and opportunities for improvement.
Develop and maintain experience performance indicators and dashboards aligned with organizational priorities.
Ensure the highest standards of data accuracy, consistency, and integrity.
Investigate data anomalies, validate sources, and understand end-to-end data workflows, including collection, transformation, and reporting processes.
Partner with IT, analytics, and clinical teams to establish and maintain shared definitions, source-of-truth alignment, and documentation of data methodologies.
Serve as a trusted subject-matter expert on consumer experience data sources and limitations.
Create clear, compelling visualizations that translate complex data into actionable insights for diverse audiences, including executives, clinicians, and operational leaders.
Prepare executive-level presentations, dashboards, and reports that tell a coherent story and drive accountability.
Frame data in a way that connects performance outcomes to behaviors, processes, and improvement opportunities.
Act as a liaison between IT, clinical leaders, operations, and consumer experience teams to ensure shared understanding and confidence in data.
Support performance improvement initiatives by providing timely, relevant insights and measurement strategies.
Proactively recommend analytic approaches to answer business and experience-related questions.