Consumer Direct Sales Manager

CrossCountry Mortgage • Cleveland, OH

14h

About The Position

CrossCountry Mortgage (CCM) is hiring a Consumer Direct Sales Manager for an established branch in Cleveland, Ohio. The manager will build on the branch’s existing foundation, develop a high-performing team, and contribute to continued branch growth and success. This role directs and manages branch sales activities to provide efficient customer service and generate quality loans. It includes originating loans and recruiting, managing, coaching, and motivating outside loan officers to achieve production goals and comply with applicable regulations and policies. The Sales Manager oversees a team of sales professionals and may originate loans until department volume supports a non-producing manager. CCM describes its culture as entrepreneurial and supportive, and offers eligible employees competitive compensation and a benefits package. The role requires mortgage origination and sales management experience, knowledge of mortgage programs and real estate transactions, and the ability to build business relationships and lead a sales team.

Requirements

• Bachelor’s degree in Business or an equivalent combination of education and experience.
• At least 5 years of external/outside retail mortgage origination experience, emphasizing self-sourced business.
• At least 3 years of retail mortgage sales management experience.
• At least 2 years of hiring and/or managing a sales force in the mortgage industry.
• Experience with Encompass 360.
• Meet Qualified Individual requirements as determined by S.A.F.E. and state governing bodies.
• Experience with FNMA/FHLMC and FHA/VA guidelines and all facets of real estate transactions.
• Excellent sales and marketing skills.
• Excellent communication and management skills.

Responsibilities

• Meet standards set for branch production.
• Manage NOI, total revenue, and origination quality.
• Direct mortgage loan officers’ work, including setting and monitoring goals, implementing policies and procedures, and managing price protection.
• Establish referral partners in the market, such as realtors, builders, attorneys, financial advisors, or CPAs.
• Analyze and review General Ledger and Profit and Loss Statements.
• Originate quality loan production until department volume is sufficient to warrant a non-producing manager.
• Identify partnership opportunities and develop business relationships.
• Recruit, manage, coach, and motivate sales staff to meet production goals and comply with regulations and policies.

Benefits

• Competitive compensation plan for eligible employees.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k).
• Company-provided short-term disability.
• Employee assistance program.
• Wellness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager