Consumer Direct Sales Manager

CrossCountry Mortgage, LLC • Cleveland, OH

2d

About The Position

The Consumer Direct Sales Manager directs and manages a branch’s sales activities, ensuring efficient customer service and the generation of quality loans. The role is responsible for originating loans and recruiting, managing, coaching, and motivating a team of outside loan officers to meet sales production goals and comply with regulations and company policies. The manager oversees the branch’s sales professionals and supports continued growth and success at an established Consumer Direct branch in Cleveland, Ohio. The manager is expected to originate loans until department volume is sufficient to allow the manager to stop producing.

Requirements

• Bachelor’s degree in Business or an equivalent combination of education and experience.
• At least 5 years of external/outside retail mortgage origination experience, with an emphasis on self-sourced business.
• At least 3 years of retail mortgage sales management experience.
• At least 2 years of hiring and/or managing a sales force in the mortgage industry.
• Experience with Encompass 360.
• Meet the requirements of a Qualified Individual as determined by S.A.F.E. and state governing bodies.
• Experience with FNMA/FHLMC and FHA/VA guidelines, and all facets involved in real estate transactions.
• Excellent sales and marketing skills.
• Excellent communication and management skills.

Responsibilities

• Meet established branch production standards.
• Manage net operating income (NOI), total revenue, and origination quality.
• Direct mortgage loan officers’ work, including setting and monitoring goals, implementing policies and procedures, and managing price protection.
• Establish referral partners in the market, such as realtors, builders, attorneys, financial advisors, or CPAs.
• Analyze and review General Ledger and Profit and Loss Statements.
• Originate quality loans until department volume is sufficient to warrant non-production by the manager.
• Identify partnership opportunities and develop business relationships.
• Recruit, manage, coach, and motivate sales staff to meet production goals and comply with regulations and policies.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Company-provided short-term disability
• Employee assistance program
• Wellness program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager