Consumer Care Representative

Delta Dental of WI•Stevens Point, WI

7d•Hybrid

About The Position

Delta Dental of Wisconsin is seeking a friendly, detail-oriented Consumer Care Representative to support its dental insurance members and provider partners through its call center. This role serves as the first point of contact for inquiries about dental benefits, eligibility, claims, and general account questions, directly impacting the member experience. The position involves taking inbound calls, assisting with online quote requests, and handling chat inquiries. The company offers thorough, customized, and engaging training to ensure success and provides opportunities for promotional growth and cross-training. This is a full-time position, 40 hours per week, with benefit eligibility. The initial hours are 10:30 am - 7:00 pm, Monday-Friday, with the possibility of moving to earlier shifts and a hybrid schedule as they become available.

Requirements

High school diploma or equivalent with two years of related business experience
Computer skills, including experience with MS Office Suite applications
Ability to actively listen and understand information to direct consumers to appropriate product
Ability to communicate information clearly and confidently to assist customers as needed
Strong interpersonal, written and oral communication skills
Ability to operate a computer keyboard, mouse and to handle other computer components

Responsibilities

Handle inbound calls from members and dental providers with professionalism and empathy
Explain dental insurance benefits, coverage details, eligibility, and claim status
Accurately document interactions and update member records in internal systems
Resolve concerns and escalate complex issues as needed
Meet productivity, quality, and compliance standards
Maintain up-to-date knowledge of plans, policies, and procedures
Assist with online quote requests
Handle chat inquiries