Virtual Consumer Service Representative
About The Position
Join the Consumer Service Team at Lifetime Brands. Are you passionate about providing exceptional customer service and helping customers find solutions? Join the Lifetime Brands Customer Service team supporting innovative brands including Taylor USA, Rabbit Wine, Chef’n and PlanetBox. This is a full-time, fully remote opportunity. As a Consumer Service Representative, you will be the voice of our brands, assisting customers through phone, email, and other communication channels. By actively listening to customer needs and providing timely, accurate solutions, you will help ensure every interaction reflects the quality and reputation of our brands. You will assist customers with order inquiries, shipment tracking, product information, warranty questions, replacements, returns, and general service requests while delivering a positive and professional experience.
Requirements
- HS or equivalent
- 2-3 years of experience in a call center environment preferred
- Excellent verbal and written communication skills.
- Strong customer service orientation with a passion for helping others.
- Critical thinking and problem-solving skills with exceptional attention to detail.
- Ability to effectively manage multiple systems and applications while assisting customers.
- Comfortable working independently in a remote environment while collaborating with a virtual team.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and other communication channels in a courteous, professional, and timely manner.
- Assist customers with order placement, order status, shipment tracking, product information, warranty claims, replacements, returns, and general service inquiries.
- Research and resolve customer issues by utilizing multiple order management systems, CRM platforms, carrier websites, and internal resources.
- Accurately document customer interactions and resolutions within company systems.
- Build customer confidence by providing knowledgeable, empathetic, and solution-oriented support.
- Maintain productivity and quality standards while meeting individual and team performance goals.
- Perform other administrative and operational duties as assigned.
Benefits
- Medical
- Dental
- Vision
- Flexible Spending Accounts for Health and Dependent Care
- Short-Term Disability & Long-Term Disability
- Company Paid Basic Life and Accidental Death & Dismemberment Insurance
- Eligibility in the Company's 401K plan, after 90 days of employment
- Paid Time Off (vacation/sick) - accrual of 15 days per calendar year for non-warehouse positions; accrual of 10 days per calendar year for hourly based warehouse positions
- 10 Company Paid Holidays
- Employee Product Discounts
- Tuition Assistance
- Employee Assistance Program
- Volunteer Opportunities- 4 hours of paid optional volunteer time (annually)
- Commute trip reduction incentives (Seattle, WA based employees)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
