Consumer Banking Market Leader - Atlantic City SW NJ Market

Bank of America • Pennsauken, NJ

2d • Onsite

About The Position

The Consumer Banking Market Leader manages a team of Financial Center Managers and Relationship Managers. The role drives local strategies and tactics for client experience, relationship growth, and operational excellence across the market and financial centers. It works across the organization to build business knowledge and foster one-team partnership in pursuit of shared results.

The position champions organizational vision and values, leads through change, manages priorities and risk, and develops strategic partnerships. It also demonstrates professionalism and builds credibility and trust with internal and external stakeholders. Depending on the position’s scope, responsibilities may include managing associates and fulfilling Bank of America’s manager expectations: fostering inclusion, improving processes through data and continuous improvement, communicating enterprise decisions, maintaining risk discipline, coaching and developing employees, managing budgets, building talent, and delivering business outcomes.

This is an in-office role within Bank of America’s collaborative workplace approach. The position is based at the Pennsauken, New Jersey location, with travel varying by geography. The role is first shift and 40 hours per week, with flexibility to work weekends or extended hours as needed.

Requirements

• High School Diploma, GED, secondary school education, or equivalent.
• At least 5 years of demonstrated experience with sales/bank operations and building, leading, managing, and coaching a team; alternatively, successful completion of the Bank of America Academy-led Market Leadership Development Program.
• Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in clients’ best interests.
• Ability to collaborate effectively and build and nurture strong relationships with key partners and clients inside and outside the organization.
• Passion, commitment, and drive to deliver experiences that improve clients’ financial lives.
• Ability to identify solutions based on client needs and resolve problems independently or involve others as needed.
• Effective and confident communication skills and comfort engaging with all clients.
• Ability to learn and adapt to new information and technology platforms.
• Strong critical-thinking and problem-solving skills, including meeting client needs and escalating issues with urgency.
• Ability to follow established processes and guidelines and comply with applicable laws and regulations.
• Ability to manage time and capacity efficiently, handle complexity, prioritize, delegate, and execute in a fast-paced environment.
• Ability to work weekends and/or extended hours as needed.
• Proficiency in computer skills and professional programs such as Microsoft Office.
• Ability to pass compliance requirements.

Nice To Haves

• Experience in financial services and knowledge of financial services industry products and solutions.
• Experience in mortgage, retail, and/or hospitality.
• Experience working in an environment with individual and team goals that were routinely met or exceeded.
• Bachelor’s degree in a related field.
• Bilingual skills.

Responsibilities

• Manage a team of Financial Center Managers and Relationship Managers.
• Drive local strategies and tactics to improve client experience, deepen and grow relationships, and ensure operational excellence at market and financial center levels.
• Work across the organization to develop business knowledge and cultivate one-team partnership to achieve results.
• Champion organizational vision and values to drive business results consistently.
• Communicate effectively, influence others, and lead through change.
• Manage time and priorities to maximize impact and reduce variability.
• Manage risk, mitigate escalations, and identify resolutions.
• Manage strategic partnerships across the organization.
• Demonstrate professionalism, confidence, and respect in interactions with internal and external stakeholders to build credibility and trust.
• Model an inclusive environment for employees and clients.
• Demonstrate process knowledge, operational excellence, innovation, simplicity, data-based decision-making, and continuous improvement.
• Communicate enterprise decisions, purpose, and results, connecting them to team strategy and priorities.
• Ensure appropriate risk discipline, controls, and culture to identify, escalate, and debate issues.
• Inspect, coach, and provide feedback to motivate employees, differentiate performance, and improve results.
• Manage expenses and budgets in alignment with objectives and make sound financial decisions.
• Assess talent and build bench strength for roles across the organization.
• Deliver business results by prioritizing, inspecting, and delegating team work appropriately.
• Attract, recruit, and retain an effective sales and operations team.
• Interpret performance results, identify opportunities, and hold others accountable for results.
• Work weekends and/or extended hours as needed; travel varies depending on geography.

Benefits

• Industry-leading benefits.
• Access to paid time off.
• Resources and support for employees.
• Eligible to participate in the annual discretionary incentive plan, with awards based on individual performance and behaviors, line-of-business and/or group performance, and company success.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED