Consumer and Commercial Loan Officer

Ford • Colorado Springs, CO

17h • $74,300 - $124,500 • Hybrid

About The Position

Ford Credit, the financial services division and wholly owned subsidiary of Ford Motor Company, is hiring Loan Officers for its auto-lending department. Candidates will be offered either a Consumer Loan Officer or Commercial Loan Officer position. Loan Officers analyze, investigate, and make decisions on loan applications for the contiguous United States. The work includes handling calls and collaborating on loan applications with Ford dealers and Lincoln retailers.

The position is hybrid, with a standard schedule of four days per week in the Franklin, Tennessee or Colorado Springs, Colorado office and one day per week working from home. The schedule may be temporarily adjusted and is subject to change. Applicants must live within a reasonable commuting distance of one of the offices. Employees working from home need reliable, high-speed internet and a quiet space with minimal distractions.

The role requires a flexible Monday–Friday schedule that may include evenings, holidays, Saturdays, and Sundays. Travel may be required, generally no more than one to two weeks per year. A Bachelor of Business Administration or related business degree must be obtained before December 31, 2026. The position is salary grade 6, with a salary range of $74,300–$124,500. Visa sponsorship is not available.

Requirements

• Bachelor of Business Administration or a related business degree, obtained before December 31, 2026.
• Basic understanding of consumer and/or commercial credit, financial analysis, sales, collections, customer care, and relationship management.
• Proficient computer skills, including use of core Microsoft Office applications.
• Excellent verbal and written communication skills.
• Strong sales and negotiation skills.
• Ability to multitask while maintaining organization and effective time management.
• Analytical and quick decision-making skills, including independently identifying and implementing solutions to problems and overcoming challenges.
• Interpersonal skills, including the ability to adapt communication style and approach as appropriate.
• Availability for a flexible Monday–Friday schedule that may include some evenings, holidays, Saturdays, and Sundays.
• Ability and willingness to travel as needed, generally no more than one to two weeks per year.
• Willingness to work in a hybrid environment, including from home with reliable high-speed internet and a quiet workspace.
• Residence within a reasonable commuting distance of either the Franklin, Tennessee office or the Colorado Springs, Colorado office.
• Legally authorized to work in the United States; employment eligibility verification is required at hire.

Responsibilities

• Analyze and make decisions on automotive loan applications submitted to Ford Credit.
• Understand divisional financing plans, programs, and requirements, and adhere consistently to policies and procedures.
• Analyze applications to determine investigation needs, including potential fraud or misrepresentation.
• Promote Ford Motor Company and Ford Credit products and services.
• Use relationships to maintain consistent decisioning standards based on consumer or commercial credit indicators and key business metrics.
• Maintain a sales and relationship mindset to support dealer and customer satisfaction, including Dealer Satisfaction and Net Promoter Score initiatives.
• Support diversity initiatives by understanding, respecting, and valuing individual differences.
• Contribute to team efforts during busy periods, including holidays and sales events, and offer assistance with flexibility.
• Welcome coaching and learning opportunities to improve skills.

Benefits

• Immediate medical, dental, vision, and prescription drug coverage.
• Paid parental leave, new parent ramp-up programs, and subsidized backup childcare.
• Family-building benefits, including adoption and surrogacy expense reimbursement and fertility treatments.
• Vehicle discount program for employees and family members, and management leases.
• Tuition assistance.
• Employee resource groups.
• Paid time off for individual and team community service.
• Vacation time, sick/personal time, and paid holidays, including time between Christmas Eve and New Year’s Day.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level