Consulting Senior Practice Manager

Oracle•United States,

11h•$120,200 - $264,100

About The Position

The Senior Practice Manager leads a consulting team that helps customers realize measurable, lasting business value from their investment in NetSuite. The role combines people leadership, customer advisory, and portfolio management, with accountability for customer outcomes, delivery quality, and effective use of team capacity. As AI and automation reshape enterprise software and consulting, the Senior Practice Manager provides direction through change, builds confidence in new ways of working, and challenges familiar approaches to improve customer outcomes. Success includes faster time to value, effective adoption, strong customer relationships, and a capable, engaged team that delivers consistently high-quality work. The role works with customer leaders and internal teams to align engagements to business priorities, define measurable outcomes, scope achievable work, and guide adoption of NetSuite, AI, and automation capabilities. It oversees engagement quality, scope, budgets, milestones, staffing, and portfolio risks; leads escalations and recovery plans; and supports effective customer handoffs. The Senior Practice Manager hires, coaches, and develops consultants, builds team capabilities and sustainable workloads, and translates evolving product capabilities and delivery methods into team priorities. The role guides responsible use of approved AI, validates outputs, protects customer data, and uses evidence to improve delivery approaches and share lessons with product, tooling, and enablement teams. Travel is 10%.

Requirements

8 or more years of relevant enterprise application delivery experience, including at least 4 years in consulting and 2 years leading projects or delivery teams.
Experience directly managing and developing consultants, including building team capability, addressing performance issues, and delivering strong customer results.
Significant cloud ERP implementation experience and ability to connect business processes, data, integrations, and organizational readiness to successful adoption.
A record of translating customer business priorities into practical solutions and measurable results.
Strong executive communication, stakeholder management, and change leadership skills.
Sound delivery judgment and experience with engagement scoping, statements of work, portfolio risk, staffing, and budget management.
Demonstrated ability to learn new technologies and lead teams through changing tools and delivery methods.
Practical judgment about where AI adds value and where human review is essential.
A bachelor’s degree or equivalent practical experience.

Nice To Haves

NetSuite implementation or consulting leadership experience.
Relevant industry expertise, including software and subscription businesses.
Experience improving delivery with AI or automation.
Relevant NetSuite, project management, or change management certifications.

Responsibilities

Align engagements with customer business priorities, define measurable outcomes with customer leaders, and keep those outcomes visible through implementation and transition to ongoing success.
Accelerate time to value through practical process improvements, appropriate use of standard NetSuite capabilities, and phased adoption while reducing unnecessary complexity, effort, and disruption.
Partner with Sales and Solution Consulting to shape achievable engagements, clear statements of work, realistic customer expectations, and an efficient path to value.
Guide customer adoption of relevant AI and automation capabilities, considering business readiness, data quality, controls, and meaningful benefits.
Work with account teams, customer success, support, and partners to sustain adoption and identify additional services that address clear customer needs.
Build trusted relationships with executive sponsors and business owners, guide decisions, challenge assumptions constructively, and clarify customer responsibilities for adoption and success.
Oversee engagement quality, scope, budgets, and milestones; partner with project managers and solution leaders on data readiness, integrations, testing, change management, and go-live readiness.
Plan staffing and forecast delivery effort across the portfolio, match team capabilities to customer needs and readiness, and manage engagement costs responsibly while protecting outcomes and quality.
Use project health and customer feedback to identify risks early; lead escalations and recovery plans with clear decisions, owners, and communication; address recurring causes of delivery problems.
Provide executive sponsorship and participate in steering committees where needed; ensure effective handoffs to teams supporting customers after implementation.
Hire, coach, and manage consultants through clear expectations, regular feedback, development plans, and fair accountability; develop future leaders and maintain sustainable workloads.
Build industry knowledge, consulting judgment, and the ability to connect technology decisions to business outcomes; foster an environment where people raise risks early, ask questions, and share knowledge.
Translate evolving product capabilities and delivery methods into clear team priorities, model continuous learning, and provide practical coaching and time to build proficiency.
Guide responsible use of approved AI in discovery, configuration, testing, documentation, and knowledge sharing; validate outputs, protect customer data, and preserve delivery quality.
Challenge inherited processes and test improved approaches using AI, automation, and reusable assets; use evidence to scale improvements and share lessons and customer feedback with product, tooling, and enablement teams.