Consultant, Strategy & Operations, AI & Automation Solutions

Visa•Austin, TX

1d•$115,600 - $184,500•Hybrid

About The Position

Visa’s AI & Automation Solutions team is a global team within Client Services focused on transforming how clients engage with Visa through AI-powered experiences and intelligent automation. The team partners across Client Services, Product, and Technology to simplify client interactions, modernize service delivery, and accelerate adoption of scalable digital capabilities. Its Strategy & Operations team connects strategy with execution by driving strategic priorities, portfolio governance, and business operations, aligning execution with business objectives and equipping leaders with insights and narratives. The Consultant will support strategic initiatives, develop executive narratives, improve operational processes, and contribute to delivery of AI and automation capabilities. The role is hybrid and based in Visa’s Austin, Texas office, with at least three days in the office; the Hiring Manager will confirm which days. Travel is required 5–10% of the time. Work hours vary according to departmental needs. The position is performed in an office setting and involves sitting and standing at a desk, communicating in person and by telephone, and frequently operating standard office equipment such as telephones and computers.

Requirements

At least 5 years of relevant work experience with a Bachelor's degree, or at least 2 years of work experience with an advanced degree (e.g., Master's, MBA, JD, or MD).
Analytical mindset and strong structured problem-solving capabilities.
Excellent written and verbal communication skills, including the ability to distill complex topics into clear, compelling messages.

Nice To Haves

At least 6 years of work experience with a Bachelor's degree, or at least 4 years of relevant experience with an advanced degree (e.g., Master's, MBA, JD, or MD), or up to 3 years of relevant experience with a PhD.
Experience conducting research and analysis to support strategic decision-making.
Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.
Effective stakeholder management and collaboration skills, including the ability to work across diverse teams and functions.
Experience using data and analytics to evaluate performance and generate insights.
Interest in AI, automation, and emerging technologies.

Responsibilities

Support development and execution of strategic projects that advance AI-led transformation across Client Services.
Conduct research and analysis to identify opportunities, evaluate tradeoffs, and inform strategic decisions.
Partner with Product Managers, Marketing, and other stakeholders to develop compelling narratives about the value and impact of AI & Automation Solutions capabilities.
Develop executive presentations and communications for leadership and client-facing audiences.
Coordinate quarterly business reviews (QBRs) to strengthen Product-Tech collaboration and align on product vision and roadmap priorities.
Develop and track metrics to evaluate progress toward AI-first product management.
Contribute to portfolio reporting and performance tracking to improve visibility into priorities, milestones, risks, and business outcomes.
Identify opportunities to streamline and modernize team workflows using AI tools.