Director, Strategy & Operations, AI & Automation Solutions

Visa•Austin, TX

1d•$152,200 - $244,000•Hybrid

About The Position

Visa’s AI & Automation Solutions is a global team within Client Services focused on transforming client engagement through AI-powered experiences and intelligent automation. Working across Client Services, Product, and Technology, the team simplifies client interactions, modernizes service delivery, and supports adoption of scalable digital capabilities. Its Strategy & Operations team connects strategy with execution through strategic priorities, portfolio governance, and business operations. The Director is a key member of Strategy & Operations, partnering with senior leaders to advance strategic priorities, strengthen technology portfolio management, and drive operational excellence across AI and automation initiatives. This is a hybrid position based in Visa’s Austin, Texas office, with at least three days in the office. Travel is required 5–10% of the time.

Requirements

At least 10 years of work experience with a Bachelor’s Degree, at least 8 years with an Advanced Degree, or at least 3 years with a PhD.
Strong strategic thinking, analytical, and structured problem-solving capabilities.
Demonstrated ability to partner with senior executives and influence decisions across diverse stakeholder groups.
Exceptional written and verbal communication skills, including executive presentation development and storytelling.

Nice To Haves

At least 12 years of work experience with a Bachelor’s Degree, 8–10 years with an Advanced Degree, or 6 or more years with a PhD.
Experience in strategy, business operations, management consulting, or a related field.
Experience establishing or leading technology portfolio management, governance, or operating model disciplines.
Proven success leading cross-functional initiatives in a global, matrixed organization.
Ability to operate effectively at strategic and operational levels, balancing long-term direction with near-term delivery.
Passion for AI, automation, and using technology to transform client and employee experiences.

Responsibilities

Drive governance across the technology portfolio by enhancing operating rhythms, processes, and performance tracking to improve execution rigor.
Partner with Product and Technology leaders to align priorities, roadmaps, dependencies, and investment decisions.
Monitor portfolio health, roadmap adherence, and delivery risks, providing leadership with actionable insights and recommendations.
Develop executive communications and presentations to enable alignment and effective engagement with senior leaders.
Lead monthly reporting and OKR progress tracking, improving reporting quality and efficiency and visibility into progress and capabilities delivered.
Improve the discipline and consistency of impact tracking to demonstrate the business value delivered by AI and automation capabilities.
Lead high-priority strategic projects that advance AI, automation, and operating model transformation across Client Services.
Develop narratives articulating the value and impact of the technology portfolio for executive and client-facing audiences.
Evaluate emerging opportunities and develop recommendations to inform organizational priorities and strategic decisions.