Consultant IT Operations (REMOTE)

Trinity Health • Livonia, MI

1d • Remote

About The Position

This position will be part of the Office of the CIO-IT Project Management Office and support running the business of IT, along with delivering wide range of IT projects. The Consultant IT Operations will serve as a liaison between business areas, the IT organization and vendors in coordination with project managers to ensure solutions meet operational constraints. This role involves creating innovative solutions, anticipating and resolving issues, and determining the need for process development/refinement. The consultant will recommend goals, cultivate relationships with cross-functional teams, and provide coaching support to IT leaders for change management outcomes. Responsibilities include overseeing daily activities of assigned colleagues, providing training and development, estimating personnel needs, assigning work, and ensuring adherence to deadlines. The role also involves interpreting and ensuring consistent application of organizational policies, developing general processes/procedures, and adapting rapidly to changing situations and priorities. The consultant will research best business practices, determine operational objectives, lead facilitation for IT Centers of Excellence, and execute prioritized business plans. Maintaining effective communication and relationships with internal and external customers/stakeholders is crucial. The role requires maintaining a working knowledge of applicable laws, regulations, and Trinity Health's Organizational Integrity Program, Standards of Conduct, and other policies and procedures.

Requirements

• Bachelor's degree in healthcare, information technology, business administration or a related field.
• A minimum of five (5) years of consulting or relevant leadership experience, or an equivalent combination of education and experience.
• Foundational knowledge of IT operations or IT project management required.
• Proficient knowledge in four or more (4+) business operations disciplines and supported business processes, with expert level knowledge in at least two disciplines.
• Business operations disciplines include, but are not limited to, financial management, contract performance management, process improvement, vendor management and change leadership.
• Ability to exercise judgment in meeting reasonable expectations, particularly when differences of opinion on needs and services, unanticipated contingencies or divergent ideas and perspectives exist.
• Strong leadership, organization, integration and execution skills and abilities.
• Some experience in planning, formulating and executing strategies, as well as the ability to define program, process or business objectives and scope.
• Demonstrated proficiency and expertise to identify, evaluate and articulate operational opportunities, business needs and gaps, plan and implement steps, understand stakeholder interest and provide authoritative consultation.
• Strong interpersonal, consultative and relationship building skills in order to initiate and develop productive working partnerships with all levels of management/leadership and staff along with effective vendor interface/management experience.
• Ability to effectively facilitate teams/groups of people and influence people through strong leadership, communication and negotiation skills.
• Ability to influence results, garner support and tactfully manage complex relationships and influences within and across the organization.
• Ability to read the subtle nuances of situations and react/plan accordingly.
• Strong oral and written communication, persuasion and negotiation skills in order to translate technical matters to clinical and operations staff and vice versa, to facilitate communication between diverse groups, to effectively identify, assess and facilitate improvements and resolutions and to present advisory, persuasive and authoritative recommendations to all levels of the organization.
• Must possess a willingness to learn and develop skills, as well as give and receive constructive feedback.
• Demonstrated ability to lead in an ambiguous and highly collaborative, matrixed organizational structure.
• Minimum two (2) years of formal or informal leadership experience in a highly autonomous self-directed manner under frequently changing structures, requirements and work priorities.
• Certification in PX Essentials and Root Cause Analysis training, or equivalent, required.
• Enrollment and completion of A3 Thinking for Leaders certification, or equivalent, completed within first twelve (12) months in this role.
• Must be comfortable operating in a collaborative, shared leadership environment.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.
• Must be able to set and organize own work priorities and adapt to them as they change frequently.
• Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.
• Incumbent communicates frequently, in person and over the telephone, with people in a number of different locations on technical issues.
• The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects at the same period and adapt to interruptions.
• Must possess the ability to comply with Trinity Health policies and procedures.
• Ability to read, analyze, and interpret general business periodicals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.

Nice To Haves

• Master's degree and people management experience preferred.
• Lean Six Sigma Green Belt or equivalent preferred.

Responsibilities

• Serves as a liaison between business areas, the IT organization and vendors in coordination with project managers to ensure solutions meet operational constraints.
• Creates innovative solutions to difficult situations.
• Recognizes current actions may have unintended consequences and anticipates and resolves a broad range of issues.
• Determines the need for process development/refinement, recognizes strategic opportunities for success, independently evaluates situations and outlines ramification of multiple solutions/options.
• Challenges others to think in innovative ways.
• Recommends goals and understands when intervention in work processes must occur to ensure successful delivery of services.
• Cultivates relationships with cross-functional teams including Clinical, Revenue, Finance and IT business lines in order to operationalize strategic initiatives.
• Provides coaching support to IT leaders to achieve change management outcomes.
• Under general guidance, oversees and is accountable for daily activities of assigned colleagues.
• Provides training and development for staff, estimates personnel needs, assigns work and ensures adherence to deadlines.
• Interprets and ensures consistent application of organizational policies.
• Develops general processes/procedures within general scope of operational plans and goals for area.
• Adapts rapidly to changing situations and priorities and communicates benefits and opportunities to staff.
• Anticipates barriers/issues and works with staff to overcome.
• Uses a direct and positive approach to communicating change initiatives and implements change processes to monitor acceptance and implementation.
• Conducts appropriate conversations with staff whose roles are impacted by change.
• Researches best business practices within the organization to identify operational improvement opportunities for specific business units.
• Determines operational objectives by studying business functions, gathering information, and evaluating output.
• Leverages qualitative observations to perform research and identify quantitative data in order to drive decision-making.
• Leads facilitation, develops content, best practices and monitors progress of one or more IT Centers of Excellence.
• Executes prioritized business plans and improvement opportunities that deliver high value to business customers.
• Develops and maintains extensive relationships across system office and RHM business and IT leaders.
• Responsible for maintaining effective communication on operating initiatives to ensure customer need and business outcomes are achieved.
• Applies understanding of interpersonal communications to gather and exchange information on factual matters.
• Develops and maintains relationships with internal and external customers/stakeholders.
• Engages in negotiation and resolution of standard issues.
• Other duties as needed and assigned by the manager.
• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

Benefits

• Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees