Senior Consultant, IT Operations Service Governance

CIBC • Toronto, ON

9d • Hybrid

About The Position

As a Senior Consultant within CIBC’s IT Operations Service Governance team, you will act as a subject matter expert, leading the design and implementation of governance and oversight practices for Technology Operations processes and controls. This includes addressing regulatory requirements, industry standards, and third-party risk management. A key part of this role involves supporting SOC1 and SOC2 requirements for a major technology infrastructure provider during their annual review process to ensure compliance with critical controls. You will be expected to independently resolve complex and ambiguous challenges that have organization-wide impacts, utilizing strong analytical and inductive thinking to devise new methods. CIBC supports an optimal work environment, and the specific details regarding the proportion of on-site and remote work will be discussed during your interview.

Requirements

• 5+ years in a compliance role leading and maintaining programs with the ability to elicit requirements and write strong documentation.
• OR 8+ years in an infrastructure management or infrastructure operations role.
• Ability to engage with purpose to find the right solutions for clients.
• Enjoy investigating complex problems and making sense of information.
• Confidence in communicating detailed information in an impactful way.
• Driven by collective success and understanding the power of an inclusive team.
• Ability to inspire outcomes through influence.
• Adherence to CIBC values: trust, teamwork, and accountability.

Nice To Haves

• At least 2 years of Confluence/Jira experience while working in an Agile environment.

Responsibilities

• Lead design and implementation of governance and oversight practice for Technology Operations processes and controls, including regulatory requirements, industry standards and third party risk management.
• Support SOC1 and SOC2 requirements for a major technology infrastructure provider during the annual review process to ensure adherence to these key controls.
• Independently resolve a variety of ambiguous challenges with organization-wide impacts, devising new methods using strong analytic and inductive thinking.
• Work closely with business partners to gather complex business requirements and facilitate solution design discussions to ensure project needs are met.
• Build strong relationships, lead discussions, listen and ask the right questions to ensure solutions meet requirements.
• Primarily work with Rates desk, with opportunities to work on other asset classes as it is a cross asset risk management platform.
• Build client-focused solutions that meet business requirements.
• Prepare and validate solution design documents around areas such as scope clarification, solution requirements, and quality assurance.
• Support end-to-end project implementation as a subject matter expert.
• Provide guidance to a diverse team of technology and project professionals.
• Maintain a collaborative work environment and support team members to resolve organizational, operational, and process problems.

Benefits

• Competitive salary
• Incentive pay
• Banking benefits
• Benefits program
• Defined benefit pension plan
• Employee share purchase plan
• Vacation offering
• Wellbeing support
• MomentMakers, our social, points-based recognition program
• Purpose Day; a paid day off dedicated for you to use to invest in your growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees