Consultant, Field Operations (WA)

McDonald's Corporation • Walnut Creek, CA

11d • $95,538 - $119,423

About The Position

The Field Operations Consultant for the Seattle and Western Washington area conducts objective restaurant standards evaluations, including Operations Excellence Assessments, Food Safety visits, and National Restaurant Building and Equipment Standards assessments. The role analyzes restaurant performance across customer experience and operations brand standards, identifies risks to the McDonald’s brand, and supports restaurants in meeting quality, service, cleanliness, and safety standards.

The position develops broad knowledge of restaurant operations systems and deep expertise in assigned areas through ongoing assessment, training, learning, and certification. It provides expert coaching and root cause analysis to Franchisees, supports restaurants on operational initiatives, and works with Franchise Business Partners to monitor goals and key metrics and drive business results.

Requirements

• Be an accurate and consistent evaluator who relies on measurable facts and observations.
• Have strong attention to detail and the ability to keep reports and evaluations organized.
• Have effective time management skills to manage a demanding evaluation and travel schedule.
• Be a quick learner able to develop broad understanding of restaurant systems and deep expertise in selected areas.
• Have strong interpersonal skills and the ability to build amicable relationships with Franchisees and restaurant managers.
• Have excellent social, communication, and presentation skills, as well as solid influencing and facilitation skills.
• Be coachable and desire continuous learning.
• Be able to work in an ever-changing environment.
• Recognize patterns and develop intuition around common restaurant performance issues.
• Have a high school diploma.

Nice To Haves

• Restaurant experience.

Responsibilities

• Conduct objective restaurant evaluations, including Running Great Restaurants Visits, Food Safety Visits, Operations Excellence Assessments, Health & Safety Visits, and National Restaurant Building and Equipment Standards assessments.
• Analyze restaurant performance across customer experience and McDonald’s operations brand standards.
• Identify issues that may pose risks to customer experience and brand perceptions.
• Identify restaurants that do not meet McDonald’s Quality, Service and Cleanliness (QSC) or safety standards.
• Develop a holistic restaurant operations skill set through ongoing training, learning, and certification in assigned areas of expertise.
• Provide expert coaching and root cause analysis to Franchisees.
• Serve as a subject matter expert and support restaurants on requested operations initiatives, such as Delivery, Drive-Thru, and Digital.
• Use system and initiative expertise to drive Guest Counts, Sales, and cashflow by supporting operations, initiatives, and Owner/Operator priorities through Performance Excellence Sessions.
• Collaborate with Franchise Business Partners to develop a restaurant consulting toolkit, monitor goals and key metrics, and drive business results.

Benefits

• Sabbatical program
• Tuition assistance
• Flexible work arrangements
• Health and welfare benefits, including medical, prescription drug, mental health, dental, and vision coverage
• Life insurance
• Eligibility for a bonus based on individual and company performance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED