Construction Coordinator
About The Position
SERVPRO of Perry Hall/White Marsh is seeking an organized, self-motivated Construction Coordinator with strong communication and interpersonal skills. The role supports customers throughout fire and water damage construction projects, helping ensure the customer experience is managed effectively and projects are completed successfully from start to finish. The coordinator works with customers, clients, and Construction Managers to track project information, documentation, schedules, scopes, estimates, budgets, and close-out activities. The position involves regular communication with customers during potentially stressful and lengthy projects.
Requirements
- High school diploma or GED.
- Excellent customer service track record.
- Effective written and oral communication skills.
- Intermediate math skills.
- Ability to use basic Microsoft programs such as Word, Excel, and Outlook.
- Organization and attention to detail.
- Comfort speaking with customers regularly throughout stressful and lengthy projects.
Nice To Haves
- Associate or bachelor's degree in Business Administration.
- Experience in restoration and/or construction.
Responsibilities
- Assist with customer service and management of the customer experience.
- Monitor and ensure client requirements are followed.
- Assist with scheduling warranty activities.
- Enter leads and jobs into the operating system and ensure project information is correct.
- Schedule the Construction Manager's initial visit with the customer.
- Educate customers on the process.
- Review and validate project file documentation.
- Confirm with the Construction Manager that the project scope of work is complete.
- Maintain customer and client communications.
- Support Construction Managers in ensuring customer and client agreement on scope and estimate.
- Ensure all paperwork is complete with the customer and client.
- Issue purchase orders based on the project budget.
- Validate completed purchase order documentation.
- Update contract status with change orders and keep the customer and client advised.
- Maintain the Work-in-Progress (WIP) report.
- Maintain internal and external communications and a communication log.
- Prepare project reports.
- Review and update file documentation upon project completion.
- Manage collections activities.
- Perform project close-out.
Benefits
- Competitive compensation.
- Health insurance.
- Dental insurance.
- Vision insurance.
- Paid time off.
- Roth IRA.
- Career progression and opportunity for advancement.
- Professional development and training.
- Free uniforms.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
