Construction Coordinator

Servpro•Rosedale, MD

About The Position

SERVPRO of Perry Hall/White Marsh is hiring a Construction Coordinator to support construction projects and customer experiences. The role contributes to the franchise’s work helping restore homes and businesses after fire and water damage. The ideal candidate is organized, self-motivated, communicates well, enjoys working with people, and finds satisfaction in seeing projects completed successfully from start to finish. The Construction Coordinator supports Construction Managers and customers throughout the project lifecycle, from entering and validating project information through scheduling, documentation, communications, collections, and project close-out. Compensation is $22.00–$26.00 per hour. Each SERVPRO franchise is independently owned and operated, and its employees are hired and supervised by that franchise.

Requirements

High school diploma or GED.
Strong customer service track record.
Effective written and oral communication skills.
Intermediate math skills.
Ability to use basic Microsoft programs, including Word, Excel, and Outlook.
Organization and attention to detail.
Comfort speaking regularly with customers throughout stressful and lengthy projects.

Nice To Haves

Associate or Bachelor of Business Administration.
Experience in restoration and/or construction.

Responsibilities

Assist with customer service and management of the customer experience.
Monitor and ensure client requirements are followed.
Assist with scheduling warranty activities.
Enter leads and jobs into the operating system and verify project information.
Schedule the Construction Manager’s initial customer visit.
Educate customers about the process.
Review and validate project file documentation.
Confirm with the Construction Manager that the project scope of work is complete.
Maintain customer and client communications.
Support Construction Managers in ensuring customers and clients agree on the scope and estimate.
Ensure paperwork is complete with the customer and client.
Issue purchase orders based on the project budget and validate completed purchase order documentation.
Update contract status with change orders and keep customers and clients informed.
Maintain the Work-in-Progress (WIP) report and communication log.
Maintain internal and external communications.
Prepare project reports.
Review project file documentation upon completion and update it as necessary.
Manage collections activities.
Perform project close-out.