Construction Coordinator

1-800 Water Damage•Brighton, MI

3d•Onsite

About The Position

The Construction Coordinator works with 1-800 WATER DAMAGE staff, the construction estimator, and the project manager to provide customer service and coordinate reconstruction work after water, smoke, fire, or mold damage has been remediated. The role schedules customers, subcontractors, construction supervisors, and carpenters; contacts clients the day before scheduled work; sets up jobs; and maintains job information in the company’s software. It also provides administrative support to Principals, Project Managers, Accounting, and HR, and involves communication with external callers and internal contacts at all organizational levels. Independent judgment is required to plan, prioritize, and organize a varied workload. The position is full-time, 40 hours per week, generally an eight-hour shift Monday through Friday, with extra hours occasionally as needed. The job is based in Brighton, Michigan.

Requirements

High school diploma or equivalent.
Two years of administrative experience, preferably in the construction industry.
Proficiency in Microsoft Office, especially Word, PowerPoint, and Excel.
Ability to analyze and revise operating practices to improve efficiency.
Attention to detail and exceptional communication skills.
Strong organizational skills and dedication to completing projects in a timely manner.
Excellent time-management skills and ability to multitask and prioritize work.
Valid driver’s license and means of transportation.

Nice To Haves

Experience with DASH.
Experience with QuickBooks.
One year of customer-service experience.
High school or equivalent education is listed as preferred in the posting.

Responsibilities

Schedule construction supervisors and carpenters daily, as well as customers and subcontractors.
Notify clients the day before work is scheduled to be performed.
Set up jobs and maintain job information in the company’s software program.
Update DASH with job status and documentation of communications from insurance companies and customers.
Update QuickBooks with job-costing information and invoice customers.
Communicate effectively with customers, insurance adjusters, internal staff, and field staff.
Coordinate work to help ensure jobs are completed on time and to the customer’s satisfaction.
Provide administrative support to Principals, Project Managers, Accounting, and HR.
Develop knowledge of trades involved in fire, water, and mold damage restoration and reconstruction.