Constituent Services Liaison - Governor's Office

State of Vermont•Calais, VT

4d•Onsite

About The Position

The Governor’s Constituent Services Office (CSO) is the primary point of constituent contact for the Office of the Governor. On behalf of the Governor, CSO assists Vermonters and shares information, addresses individual issues, answers questions, and receives feedback about policies, proposals, and community needs. The office interacts directly and frequently with Vermonters, records a wide variety of cases and perspectives, and works with state agencies and departments to ensure inquiries are addressed. The Constituent Services Liaison manages a portfolio of policy areas and performs casework to help resolve constituent inquiries in a timely manner. The position offers exposure to state government programs and services, policy development and implementation, and the Governor’s policy agenda. Research and engagement with agencies and departments may be needed to provide constituents with thorough and accurate responses. This is an exempt, full-time, entry-level position located in Montpelier, Vermont. The starting salary is $58,000 per year, with healthcare and retirement benefits and paid vacation days. To apply, send a cover letter and resume to [email protected] by November 13, 2026; online applications are not accepted.

Requirements

Proficiency in Microsoft Office applications.
Ability to work independently and in a team environment.
Excellent verbal and written communication skills.
Customer-service orientation and the ability to patiently listen to constituents who are frustrated or concerned.
Self-motivation and curiosity about how services work and how they can be improved.
Belief in public service and support for Governor Scott’s priorities.

Responsibilities

Manage a portfolio of policy areas and provide casework to help resolve constituent inquiries in a timely manner.
Engage with constituents by phone, email, and physical mail.
Manage, respond to, and track inquiries in the CSO’s CRM system.
Work with state agencies and departments to resolve constituent issues.
Research inquiries and engage with agencies and departments as necessary to prepare thorough and accurate responses.
Draft correspondence on behalf of CSO and the Governor.
Assist with special projects and perform other duties as assigned.