2027 Session Constituent Services Coordinator for the Senate Democratic Caucus

Washington State Senate•Olympia, WA

10d•Onsite

About The Position

The Washington State Senate is hiring a Constituent Services Coordinator for the Senate Democratic Caucus to monitor and update the caucus and Senate offices on issues affecting their districts and the state. The coordinator serves the caucus, member offices, and constituents, and acts as a liaison to state agencies and federal and local governments. The position reports to the Chief of Staff and SDC Resource Coordinator. This is a full-time, temporary, in-person position in Olympia, Washington. It is expected to begin on or about January 4, 2027, and continue through the scheduled end of the 2027 Legislative Session in the latter part of April. The regular schedule is 8 a.m. to 5 p.m., Monday through Friday, with work required on holidays occurring during the session, including Martin Luther King Jr. Day and Presidents’ Day. The role involves constituent casework, issue monitoring and research, communication with constituents and member offices, agency and government liaison work, and support for staff training and other caucus activities. Training will be provided for candidates without a casework background.

Requirements

Effectively support legislative offices.
Handle sensitive cases and communicate respectfully with constituents experiencing a crisis.
Accept and work with performance-based feedback and guidance.
Develop and maintain cordial, effective working relationships with caucus staff, legislators, member-office staff, agency liaisons, interest-group representatives, and the public.
Listen, problem-solve, and communicate with kindness and empathy while respecting confidentiality.
Work in person in Olympia during the legislative session.
Work 8 a.m. to 5 p.m., Monday through Friday, and work holidays occurring during the legislative session, including Martin Luther King Jr. Day and Presidents’ Day.

Nice To Haves

Previous legislative, executive branch, or state agency experience is preferred.
A background in casework or a related field is a plus, but is not required; training will be provided.
Knowledge of, or willingness to learn about, the legislative process, organization, and procedure.
Knowledge of, or willingness to learn about, local, state, and federal agencies and departments.
Knowledge of, or willingness to learn about, office policies, practices, and procedures.
Knowledge of, or willingness to learn about, relevant issues in Washington State.

Responsibilities

Collaborate with the SDC Resource Coordinator to support member offices.
Inform the caucus about assigned issue areas by screening district sources and communicating with member offices.
Analyze constituent issues, conduct research, and identify solutions for member offices.
Act as a liaison to local, state, and federal officials and other people or groups to build effective relationships for the caucus.
Coordinate relevant workshops and seminars for staff.
Screen cases and refer them to other offices and agencies when appropriate.
Prepare periodic reports on pending cases and district activities in assigned issue areas.
Update agency contact lists and congressional delegation contact lists.
Screen active cases and liaise with constituents to help ensure their cases are handled responsively and promptly.
Assist with constituent services training for Session Aides working in Democratic offices.
Maintain up-to-date files on cases and information important to the office.
Report constituent-services case status to member offices.
Assist the SDC Resource Coordinator with various tasks.