CONSTITUENT SERVICES REPRESENTATIVE

City of South Fulton•South Fulton, GA

4d•$0 - $60,877

About The Position

This position provides administrative, legislative, constituency, and event-planning support to the City Council. The role works extensively with elected officials and the public, often handling sensitive and confidential information and exercising judgment in interpreting information and resolving issues. The representative serves as a liaison among a councilmember, City departments, public officials, community members, agencies, and other stakeholders; supports legislative work and constituent services; and helps manage the operations and communications of an assigned councilmember’s district office.

Requirements

Bachelor’s degree in public administration, business administration, political science, communications, or a related field, or an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.
One year of experience in legislative or government affairs.
Ability to present information clearly and engagingly, verbally and in writing, to varied audiences.
Ability to listen and communicate effectively with citizens and employees from varied educational backgrounds and with varied values.
Ability to identify and access resources, deal tactfully with people, and resolve conflicts.
Ability to work independently and perform tasks involving numerous details.
Ability to use discretion and judgment when handling confidential, sensitive, and controversial issues.
Ability to establish and maintain effective working relationships with management, coworkers, City departments, public officials, and the general public.

Nice To Haves

Valid State of Georgia Notary Public certification.

Responsibilities

Serve as a liaison for the D7 Councilmember and coordinate routine information with City departments, staff, officials, the public, community leaders, outside agencies, and other organizations.
Interact with officials and dignitaries on sensitive City matters and convey information between City offices, councilmembers, and constituents.
Circulate documentation to appropriate individuals as instructed.
Provide administrative, secretarial, legislative, and constituent support to city councilmembers.
Coordinate communications among councilmembers, government officials, staff, agency personnel, stakeholders, and constituents in support of legislation.
Track resolutions and ordinances through the legislative process; monitor community or committee hearings, secure testimony, and prepare records as needed.
Identify and monitor district-specific issues and work with councilmembers to develop materials and prepare briefings.
Review council meeting agenda packets and alert councilmembers to issues or concerns.
Coordinate responses to public inquiries, provide requested information or referrals, and prepare verbal or written correspondence requiring research, discretion, judgment, and tact.
Explain City policies and procedures relevant to constituent concerns and submit written reports.
Manage the daily operations of an assigned councilmember’s district office, including schedules, travel, accommodations, conference registrations, and related arrangements.
Plan and coordinate events, including setup and cleanup, with internal and external participants.
Manage projects and prepare research reports, updates, and detailed analyses of City records, ordinances, policies, and procedures, including discrepancies and possible solutions or courses of action.
Prioritize multiple projects, meet deadlines, and process documentation according to established procedures and time frames.
Anticipate councilmembers’ needs by gathering records, reports, correspondence, statistics, and other information related to their assignments and projects.
Update and manage the constituent database; assist with newsletter and constituent email content; create and post social media content; update the district website as appropriate; and conduct community and business outreach, including attending events with the councilmember to take photos.
Brief councilmembers on topics for upcoming meetings and events, prioritize their communication efforts, work with agencies and external entities to resolve constituent matters, and attend meetings and take notes.