Constituent Services Representative

City of South Fulton•South Fulton, GA

About The Position

The Constituent Services Representative provides visible administrative, legislative, constituency, and event-planning support to the City Council, with extensive interaction with elected officials and the public. The role requires broad familiarity with information, methods, and organizational procedures, sound judgment, and the ability to resolve problems in an information-sensitive and confidential environment. The representative serves as a liaison for a District 7 Councilmember and coordinates communication among councilmembers, city and other government officials, city staff, agencies, stakeholders, constituents, and community organizations. The position supports legislative development and tracking, constituent inquiries and referrals, district issue monitoring, meeting preparation, office operations, research and reporting, events, and councilmember communications and outreach.

Requirements

Bachelor’s degree in public administration, business administration, political science, communications, or a related field; or an equivalent combination of education, training, and experience providing the requisite knowledge, skills, and abilities.
One year of experience in legislative or government affairs.
Ability to present information clearly and engagingly, verbally and in writing, to varied audiences.
Ability to listen well and communicate effectively with citizens and employees from varied educational backgrounds and with varied values.
Ability to identify and access resources, address problems, deal tactfully with people, and resolve conflicts.
Ability to work independently and perform tasks involving numerous details.
Ability to exercise discretion and judgment when handling confidential, sensitive, and controversial issues.
Ability to establish and maintain effective working relationships with management, coworkers, representatives from other City departments, public officials, and the general public.

Nice To Haves

Valid State of Georgia Notary Public certification.

Responsibilities

Serve as a liaison for the District 7 Councilmember and coordinate routine information with city departments, officials, staff, the public, community leaders, outside agencies, and other organizations.
Interact with officials and dignitaries on sensitive City relations and convey information between City Offices, City Councilmembers, and constituents.
Circulate documentation to appropriate persons as instructed.
Provide administrative, secretarial, legislative, and constituent support to city councilmembers.
Coordinate communication among councilmembers, government officials, staff, agency personnel, stakeholders, and constituents in the development of legislation.
Track resolutions and ordinances through the legislative process; monitor community or committee hearings, secure testimony, and prepare records as needed.
Identify and monitor district-specific issues and work with councilmembers to develop materials and prepare briefings.
Review council meeting agenda packets and alert councilmembers to issues or concerns.
Coordinate public inquiries and provide requested information or referrals as appropriate.
Prepare verbal or written correspondence on varied issues, exercising discretion, research, judgment, and tact; explain City policies and procedures to constituents.
Submit written reports.
Manage the daily operations of an assigned councilmember’s district office, including scheduling, travel, accommodations, and conference registrations.
Plan and coordinate events, including set-up and clean-up, with internal and external participants.
Manage projects and prepare research reports, background information, materials, and updates.
Research City records, ordinances, policies, and procedures; prepare detailed reports identifying discrepancies and recommending policies, solutions, or other courses of action.
Prioritize projects, meet deadlines, and handle multiple projects simultaneously.
Process operational documentation within established time frames and procedures.
Anticipate councilmember needs by gathering records, reports, correspondence, statistics, and other information related to assignments and projects.
Update and manage the constituent database.
Assist with developing and preparing newsletter and email content for constituent groups.
Create and post content to councilmember social media platforms, attend community events to take photos, conduct outreach to local businesses, and serve as an office contact for the business community.
Update the council district website as appropriate.
Brief councilmembers on subject matter for upcoming meetings and events.
Work with City agencies and external entities to resolve constituent matters.
Prioritize the councilmember’s communication efforts.
Attend meetings and take notes for the councilmember.