Constituent Services Specialist

El Paso County•El Paso, CO

7d•Onsite

About The Position

El Paso County’s Government Affairs team is hiring a Constituent Services Specialist to manage resident inquiries and requests on behalf of the Board of County Commissioners. The specialist serves as a point of contact for constituents, clarifies their questions, researches issues, and coordinates with County departments and other agencies to provide accurate, timely responses. The role requires explaining County policies, services, processes, and decisions in clear language while maintaining neutrality, tact, discretion, and confidentiality within the policy parameters of the applicable elected official. The position develops correspondence on complex issues for leadership and elected officials, tracks requests and follow-up, identifies trends, and prepares reports and communications. It also supports Colorado Open Records Act requests and coordinates proclamations, tribute letters, and certificates of appreciation. The specialist acts as a liaison among Commissioners, County offices and departments, and external agencies, and may provide subject-matter expertise or limited guidance to other employees. The role receives general supervision and is reviewed periodically. This is a full-time, on-site position in an office environment. The regular schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., subject to change; occasional evenings and/or weekends may be required. The hiring range is $62,000–$75,000 annually. Employment is subject to the County’s Personnel Policies Manual and requires a conditional post-offer background investigation and drug screen.

Requirements

High school diploma or equivalent education.
Three years of experience in a high-volume, public-contact environment; an associate’s degree in a related field may substitute for one year, or a bachelor’s degree in a related field may substitute for two years. Substitutions are not cumulative; only the highest qualifying degree is considered.
Experience in constituent response generation and dissemination.
Knowledge of pertinent federal, state, municipal, and other local laws, codes, and regulations.
Knowledge of government, public policy, the role of elected officials, and how decisions affect citizens.
In-depth understanding of El Paso County government, its mission, departments, and legal parameters.
Strong English-language skills, including grammar, spelling, punctuation, and usage.
Ability to maintain confidentiality and demonstrate attention to detail and strong organizational skills.
Ability to establish rapport and trust with citizens, elected officials, executive staff, and County staff.
Ability to provide excellent customer service, self-motivate, organize projects, and complete tasks under deadline pressure.
Ability to reprioritize as circumstances change, exercise sound judgment, resolve conflict, and solve problems.
Proficiency with standard office equipment and applications, including Microsoft Office products.
Regular and punctual attendance.
Must pass a conditional post-offer background investigation and drug screen.

Nice To Haves

Bachelor’s degree in political science, English, or business administration.
Experience working for an elected official, in a government office, or in a related field.
Constituent services experience in a federal, state, local, or appointed official’s office.

Responsibilities

Serve as a point of contact for constituent inquiries directed to the Board of County Commissioners.
Review and clarify inquiries, research issues, and coordinate with County departments or agencies to obtain accurate information.
Track constituent inquiries, follow up on outstanding items, and communicate their status and progress.
Draft correspondence on behalf of leadership and elected officials, explaining complex policies, decisions, services, processes, and applicable state law.
Maintain a neutral, professional, tactful, discreet, and confidential approach when responding to sensitive concerns.
Plan, organize, execute, and advise on communication strategies for constituent responses.
Stay informed about emerging issues, votes, and current events to anticipate future constituent requests.
Advise leadership and elected officials on how decisions may be received by the public, media, or stakeholders.
Build and maintain relationships with elected officials, County departments, offices, divisions, and external agencies to coordinate responses.
Create and maintain a database of constituent inquiries and requests, track progress, and communicate trends to leadership.
Research, analyze, summarize, and report complex fiscal, statistical, and other program information; prepare and distribute reports and correspondence.
Work strategically with appropriate parties on open records requests governed by the Colorado Open Records Act (CORA).
Coordinate Board of County Commissioner proclamations, tribute letters, and certificates of appreciation, including reviewing requests, drafting materials, scheduling, inviting guest speakers, and securing approvals.
Perform other duties as assigned.