Constituent Services Representative
About The Position
The Georgia Department of Labor is seeking a Constituent Services Representative for the Commissioner’s Office. The role supports the agency’s commitment to responsive, accessible, and customer-focused service for Georgia residents, employers, and other stakeholders. The representative provides support by telephone and email, responding to inquiries, gathering and documenting relevant information, directing requests to appropriate GDOL divisions, and coordinating follow-up to help ensure timely and accurate responses. The position requires professionalism, patience, sound judgment, and strong communication skills, and helps ensure inquiries are documented, routed, and tracked according to agency procedures and service standards. This is a part-time, time-limited position under the direction of designated GDOL leadership. The representative collaborates with agency staff to promote effective communication and a positive constituent experience. The workplace may be in any GDOL facility and may include remote work. Compensation is $26 per hour.
Requirements
- High school diploma or GED.
- Strong verbal communication, active listening, and interpersonal skills.
- Ability to communicate professionally and courteously with individuals from diverse backgrounds, including those experiencing stressful situations.
- Strong organizational skills and attention to detail, including the ability to maintain accurate records and track outstanding requests.
- Basic proficiency in Microsoft Office applications, including Outlook, Word, and Excel, and ability to learn agency-specific systems.
Nice To Haves
- Previous experience in customer service, call center operations, constituent services, public assistance, administrative support, or a related field.
- Experience handling telephone inquiries, documenting customer interactions, and responding to service requests at GDOL.
Responsibilities
- Respond to constituents’ communications and resolve inquiries.
- Document and track inquiries and provide required reports.
- Coordinate with GDOL divisions and programs to provide service.
- Provide administrative support.
- Provide operational support.
Benefits
- Georgia Defined Contribution Retirement Plan
- Health insurance (multiple plans)
- Flexible and voluntary benefits
- Flexible spending accounts for healthcare and dependent care
- Dental insurance
- Vision insurance
- Life insurance
- Disability benefits
- Long-term care
- Legal benefits
- Paid time off
- 13 holidays
- Annual leave
- Sick leave
- Other leave, including parental leave
- Employee Assistance Program
- Employee discounts
- Employee Purchasing Program
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
