Console Attendant - Part time (Casual)

WVU Medicine•Home Work - Monongalia County WV (Local), WV

About The Position

Answers a wide range of calls from the hospital’s main telephone line, determines where calls need to be directed, and transfers them to the appropriate area. Performs paging-service functions, including paging physicians and rolling pagers. Makes same-day changes to the On Call schedule as a backup to department schedulers. The position also supports callers, visitors, medical faculty, and staff in accordance with hospital and departmental policies and procedures.

Requirements

High school diploma or equivalent.
Ability to sit for long periods of time (6–8 hours).
Ability to work under stressful conditions.

Nice To Haves

One year of customer service experience or console attendant experience.
Experience in a medical office setting.

Responsibilities

Answer the attendant console within three rings in a courteous manner, identifying the hospital and attendant services.
Analyze calls quickly and clearly and respond appropriately.
Work with all levels of the organization and the public.
Assist callers and route them to the appropriate personnel, seeking to minimize valid complaints.
Recognize emergency calls and follow emergency procedures to prioritize them.
Determine the needs of callers who may have difficulty communicating and route them to the appropriate person or area.
Assist callers and visitors who speak little English.
Handle irritated, concerned, abusive, or frantic callers and visitors professionally and maturely.
Respond immediately to emergency, fire/security, and STAT pages and calls in accordance with hospital and department policies.
Assist medical faculty and staff courteously and in accordance with hospital and departmental policies and procedures.
Page physicians and roll pagers.
Make same-day changes to the On Call schedule as backup to department schedulers.